REGISTRAR OF CONTRACTORS

The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Visit our website at: http://roc.az.gov

CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT

Job Location:

Address:  1700 W. Washington Street, STE 105, Phoenix, AZ  85007

This position will be in-office during training (6-12 months).
Once training is complete, remote work may be available 3-4 days a week.

Posting Details:

Salary: $21.16 

Closing Date: Thursday March 13, 2025

Job Summary:

The Registrar of Contractors (ROC) Licensing Department oversees 58,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications, change requests, cancellations, reinstatements, suspensions and all other actions regarding construction licenses. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person and over the phone.

The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.

To be considered for this position, you must attach a cover letter to your application and include the following information:
1. What interested you in this position
2. Describe and rate your computer skills. Have you ever worked in a job where all work product was on the computer and the office was paperless?
3. Describe your ideal work environment.
4. Anything else you would like to share with us about your experience or background.

Applicants that do not attach a cover letter will not be considered.

 

Job Duties:

• Review, research, and input information for license applications.
• Provide excellent customer service to customers in person, over the phone, and in writing.
• Review documents for accuracy/completeness and process accordingly.
• Update and maintain licensing records.
• Conduct research and exercise independent judgment on licensing issues.
• Promote a positive image of the agency to license applicants, licensees, and the public.

Knowledge, Skills & Abilities (KSAs):

• Excellent computer skills (The ROC is 100% digital. All work is performed on the computer.)
• Good work ethic
• Strong decision making abilities
• Positive outlook and friendly disposition
• Dependable
• Excellent organizational skills for tracking items and follow-ups
• Good spelling and grammar skills
• Willing to help out team-members or do new tasks not previously assigned
• Comfortable being in a cubicle processing paperwork
• Comfortable being assigned front-desk and phone duty on a rotating schedule
• Self-monitors work to avoid mistakes. Uses mistakes as an opportunity to learn
• Ability to implement process/procedure changes into their work product
• Enjoys a sense of satisfaction in helping candidates become Arizona Licensed Contractors

 

Pre-Employment Requirements:

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package which includes:

Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans

The Registrar of Contractors also offers:

Tuition-reimbursement

 

Retirement:

This position will participate in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.