Security Operations Director - On-site Quincy, MA

Security Operations Director - On-site Quincy, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Santander is seeking an experienced and dynamic Security Operations Director to lead our US Security Operations Center (SOC) team across our MA and FL locations. This pivotal role will be responsible for developing capabilities, driving cultural change, and ensuring the efficient and effective operation of the SOC, in alignment with Santander's overall physical security strategy and management framework.

The ideal candidate will be a results-oriented leader with a strong background in physical security, demonstrated expertise in security risk management, and a passion for fostering a proactive and adaptive security culture.

This position is 5 days a week on-site in our Quincy, Massachusetts office.

Strategic Leadership
• Provide vision and direction for the US SOC team, aligning operations with Santander's strategic objectives and the overarching security management framework.
• Develop and implement strategies to enhance the capabilities of the US SOC, improving its ability to anticipate, detect, and respond to evolving security threats.
• Drive a strong security-first culture within the SOC team and across the organization, promoting awareness, fostering collaboration, and encouraging proactive security behaviors.

Risk Management & Compliance
• Ensure security risks are properly identified, evaluated, and documented, establishing and implementing effective mitigation strategies.
• Oversee the access control compliance program and manage the Risk & Control Self-Assessment (RCSA) process.
• Develop and manage the US SOC Business Continuity Plan to ensure resilience during disruptions.

Operations Management
• Manage the effective allocation of people, financial, and technology resources within the Security Operations function, including operations, intelligence, and support administration.

​​• Ensure the US SOC staffing structure is adequate, implementing cross-training programs to maximize efficiency and capabilities.
• Oversee intelligence responsibilities within the US SOC, ensuring full integration with operations for proactive threat detection.
• Manage the programming and configuration of security systems to corporate standards, providing consistency across all Santander US security systems and processes.
• Monitor the performance of security systems and the response provided by the US SOC staff on a daily, monthly, quarterly, and annual basis.
 

Technology Expertise:
o Possess extensive knowledge of physical security systems, including MAStermind, C•CURE 9000, Video Surveillance, and Everbridge Critical Event Management systems.

Incident Response & Communication:
• Ensure all US SOC staff are fully trained to handle security incidents, from detection and response to recovery and remediation.

• Develop and deploy robust processes and procedures for:

• Alarm verification & response
• Surveillance and other crime de