Manager, Partner Services

Who We Are:

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go, or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. 

About the Role

SpotHero is seeking a proactive and detail-oriented Manager, Partner Services to oversee a diverse team responsible for delivering key operational services to our parking operator partners. This role will provide hands-on leadership for functions including photography sourcing, data collection for location onboarding, centralized operator support, and signage ordering/installation.

The ideal candidate is a strong people leader with excellent organizational skills, a process-improvement mindset, and a knack for balancing day-to-day operational execution with long-term strategic improvements. This role will also own budget tracking and vendor management for both photography and signage programs, ensuring projects are delivered on time, on budget, and to the highest quality standards.

Responsibilities

Team Leadership, Development & Operations Management

• Lead and coach team members and contractors focused on photography sourcing, onboarding data collection, centralized operator support, signage fulfillment and other operational tasks which will inform future team and company strategies.
• Serve as the primary point of escalation for operational issues for newly onboarded locations, enabling the Director to focus on higher-level strategy.
• Maintain clear team priorities and ensure tasks are completed efficiently and accurately.
  
  

Vendor & Contractor Oversight

• Source, vet, and manage photographers in various markets to capture high-quality location images.
• Manage the sourcing and oversight of signage installers, ensuring timely and correct installation across markets.
• Foster strong relationships with vendors and contractors to maintain reliability, quality, and cost-effectiveness.
  
  

Process Improvement

• Identify bottlenecks and inefficiencies in existing workflows; implement scalable solutions to improve speed, quality, and partner satisfaction.
• Develop and maintain SOPs for partner development and onboarding, specifically photography, data collection, operator support, and signage processes.
  
  

Budget Tracking & Financial Accountability

• Track and manage budgets for photography and signage programs, ensuring costs stay within approved limits.
• Monitor vendor invoices, track spend, and forecast future budget needs.
• Provide regular budget reports to leadership, highlighting savings opportunities and potential overages.
  
  

Cross-Functional Collaboration

• Partner with Sales, Field Operations, and Product teams to ensure operational initiatives align with SpotHero’s goals.
• Coordinate with internal teams to ensure new location launches and ongoing partner support meet quality and timeline expectations.
  
  

Qualifications

• 3–5 years of experience in operations, partner support, vendor management, or related roles.
• Proven people leadership experience, with the ability to coach and develop both employees and contractors.
• Strong organizational and time management skills; able to juggle multiple priorities with competing deadlines.
• Budget tracking and vendor management experience required.
• Excellent communication skills and ability to collaborate across teams.
• Process-oriented with a track record of improving workflows and efficiency.
• Experience in marketplace or two-sided platform businesses is a plus.

 

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits
• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k), and generous parental leave.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Udemy and Personal Learning Budget - We support the professional a