Product Manager - Personalization

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

The Product Manager will lead the strategy and development of the Merchant App Center, focusing on personalization to enhance the merchant experience on PayPal's commerce platform. They will drive the recommendation engine's optimization and manage end-to-end product development, collaborating with cross-functional teams. The ideal candidate possesses a strong product management background, experience in e-commerce or fintech, and proficiency in data analysis and personalization technologies.

Job Description:

About Us:

The Merchant Dashboard & Servicing team empowers over 32 million merchants to manage and grow their business via PayPal.com and the PayPal Business app on iOS and Android. We help all merchants – from small business owners to large enterprises – manage their accounts, products, and services on the PayPal commerce platform.

Role Overview:

We’re looking for a talented, customer-focused Product Manager to own the Merchant App Center and drive personalization initiatives for our merchants. In this role, you will be responsible for helping our merchants discover all the products and services that PayPal has to offer by leveraging personalization to recommend the right product in the right place at the right time. Additionally, you will manage our personalization engine, which is crucial for both recommendation and overall experience personalization.

Key Responsibilities:

• Own and drive the strategy and roadmap for the Merchant App Center, ensuring that it delivers value to all PayPal merchants.
• Manage the personalization engine to personalize recommendations to users based on their behaviors and segment affinity, as well as personalize the overall experience based on features and products that they are using.
• Lead the end-to-end product development process from concept to launch, collaborating closely with engineering, design, marketing, and other cross-functional teams.
• Develop a deep understanding of merchant needs and pain points, and translate them into product requirements.
• Define and conduct user research to gather insights and validate product hypotheses.
• Design and execute A/B tests to evaluate the effectiveness of product changes and optimizations.
• Ensure that product features and implementations adhere to relevant security and compliance requirements in the fintech industry.

Qualifications:

• Minimum of 5 years of experience in product management, preferably in e-commerce, fintech, or related industries.
• Proven track record of successfully managing and launching products or features that drive measurable business impact.
• Experience with personalization engines and recommendation systems is highly desirable.
• Strong understanding of the end-to-end checkout flow and its importance in the conversion process.
• Proficiency in data analysis tools such as SQL, Python, or R.
• Understanding of machine learning concepts and algorithms.
• Familiarity with software development methodologies, APIs, and integrations.
• Experience in designing and conducting user research and A/B tests.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree is a plus.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$72700 to $176000

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for th