Sr Business Process Analyst, CX Strategy and Operations

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
The CX Strategy & Operations (S&O) organization defines CX strategy, drives end to end operations, and delivers the digital customer experience via Community - all while ensuring our business is standing strong on solid infrastructure with clear processes.

About the Role

The Senior Business Process Analyst, CX Business Operations will report directly to the Senior Director, CX Business Operations, partnering closely to activate and sustain the strategies and priorities of the CX org. This role will drive business operations, improve organizational maturity & scalability, enhance strategic customer programs, and jump-start & own key CX initiatives. This person is extremely detailed, results-oriented, self-directed, inquisitive, has an entrepreneurial mentality, and jumps in wherever help is needed. 

Core Responsibilities:

• Business Operations | Support translating Workday & CX strategies into execution. Responsible for driving and maturing operational foundations, including but not limited to: annual planning, CX operating rhythm, strategic portfolio governance, and OKR alignment.  Serve as a pilot to align across CX teams.

• Organizational Maturity & Scalability | Partner with CX stakeholders to assess existing processes and programs; identify opportunities to redesign and take action to ‘jump start’ initiatives. Examples include: global shared services, workforce planning, planning playbooks, localization.

• Strategic Customer Engagement | Enhance customer lifetime value and loyalty by driving  targeted strategic programs that foster deeper engagement and advocacy with our top, most strategic customers. Examples include: CIO Council & Top 400. 

• Stakeholder Engagement | Serve as a partner for key CX & Workday stakeholders to unlock value across the CX operating model and strategic programs. Drive interlock with functional partners (e.g. Finance, Marketing, Sales, Corporate Biz Ops), and operational leads across the organization.

About You

Basic Qualifications

• 7+ years experience in business operations, program management, strategy or management consultant

• 5+ years experience with executive communications and presentations

• 5+ years experience with Google products such as Slides, Sheets, etc.

Other Qualifications

• Extremely detailed oriented, who thrives in a fast paced environment

• Strong proficiency with using AI technology to