1st Cycle Document Collection Team, Remote

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

1st Cycle Document Collection Team, Remote

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As an Unbilled Document Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Analyze and prioritize work. Understand and Interpret third party payer benefits and eligibility (online or telephonically).
• Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria.
• Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians. Follow and enforce all Company policies and procedures.
• Meet weekly/monthly/quarterly production expectations based on department priorities. Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time.
• Develop and manage customer relationships creating loyalty with Clinical Providers. Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
• Two (2) years of clinical healthcare experience.
• Call Center experience in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience with customer service and document collection and the ability to communicate effectively both verbally and in writing.
• Experience with Microsoft Office applications including Word, Excel and email
• Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Demonstrated problem-solving skills and the ability to work in a team environment, as well as, independently.
• Demonstrated ability to multi-task and adapt in a fast paced and changing environment and the ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location: Remote

Travel: May include up to 0% domestic.

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum