Administrative Assistant

Description

Administrative Assistant

The Administrative Assistant is responsible for providing exceptional customer service and administrative support to ensure the smooth operation of the organization. This position requires excellent communication skills, strong problem-solving abilities, and the ability to handle multiple tasks simultaneously.
 

Responsibilities:

•  Provide administrative support such as data entry, filing, and document preparation. 
• Accounts payable processing. 
• Maintain accurate customer records and update databases as required.
• Coordinate with other departments to ensure seamless communication and collaboration. 
• Generate reports and provide regular updates to management on customer feedback, trends, and suggestions for improvement. 
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Handle customer complaints and escalations, finding appropriate resolutions and ensuring customer satisfaction. 
• Continuously seek ways to improve customer service processes and procedures.
• Case invoicing and collection calls.
• Perform other tasks as required. 

Competencies: 

• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and meet tight deadlines. 

Knowledge, Skill & Other Requirements: 

• High school diploma or equivalent; additional education or certification in customer service or administration is a plus.
• Ability to handle difficult customers and challenging situations with professionalism and patience.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Must be legally authorized to work in the United States.