Registered Nurse, Patient Services

The Patient Services RN serves as the vital clinical link between patients, field clinicians, and Clinical/Scheduling Supervisors. This role provides high-level, clinically-based support to ensure seamless care delivery within the CHHA. By navigating the complexities of scheduling, patient tracking, and real-time clinical coordination, the Patient Services RN ensures that field staff are supported and patient needs are met promptly. This position is designed to handle clinical escalations that require professional nursing judgment, allowing Clinical Supervisors to focus on high-level oversight and regulatory compliance.

Performance Responsibilities and Standards:

1. Clinical Care Coordination and Transitions:
   • Manage day-to-day "On-Hold" status updates and RN44 transfers
   • Track field-NTU reports for hospital admissions and maintain a master log of patients currently in facilities
   • Review and approve Resumption of Care (ROC) orders
   • Manage Start of Care (SOC) NTU and MD notifications of SOC changes
2. Clinical Triage and Escalation:
   • Manage PRN escalations and orders
   • Receive and process verbal orders
   • Triage clinical concerns from non-clinical “SOC Check-in” calls
3. Team Collaboration and Communication:
   • Provide clinical priority in the morning uncovered email
   • Facilitate the on-call hand-off process
   • Assist in managing in-bound phone calls and emails for Homecare Support
4. Additional Responsibilities:
   • Participates in departmental educational in-service and team planning sessions.
   • Participates in appropriate agency meetings and quality improvement and utilization review activities of the organization.
   • Participates in special projects and performs other duties as requested by agency leadership

Requirements:

1. Current New York State registered professional nurse license
2. Bachelor’s degree from an accredited school of nursing preferred
3. Minimum of two year’s acute care experience; one-year home health experience
4. This role is required to report in person to the Nascentia organizational office Monday-Friday 8am-4:30pm located in Syracuse, NY. Specific hours may vary slightly based on need.

Necessary Skills: