AVP, Digital Banking

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with over $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Volunteer time off
• Tuition reimbursement

GENERAL SUMMARY 

Leads CFCU’s Digital Banking function, responsible for the vision, strategy, and performance of all digital channels including online banking, mobile banking, digital account opening, and emerging platforms. Provides strategic direction and oversight for digital products, ensuring alignment with enterprise goals, operational efficiency, and member experience excellence.

Leads the Digital Banking team, providing guidance, coaching, and accountability across roles responsible for product management and support. Partners with IT, Operations, Marketing, Compliance, and senior leadership to deliver secure, seamless, and innovative digital experiences. Accountable for defining the digital roadmap, managing vendor partnerships, overseeing budgets, and driving adoption, profitability, and continuous improvement across CFCU’s digital ecosystem.

Specialized Essential Job Functions

Leadership & People Management

• Lead, coach, and develop the Digital Banking team; set performance objectives, provide feedback, and foster professional growth.
• Ensure clear role definition, accountability, and collaboration between the Product Manager and Support Specialist.
• Champion a culture of innovation, ownership, and results.

Strategy & Oversight

• Develop and execute the multi-year digital banking strategy and roadmap in alignment with enterprise priorities.
• Approve product roadmaps, release plans, and vendor initiatives proposed by the Product Manager.
• Establish governance standards for product lifecycle management, prioritization, and change control.
• Serve as the executive liaison for Digital Banking to senior leadership, communicating performance, risks, and investment opportunities.

Financial & Vendor Management

• Oversee the digital banking budget, ensuring alignment with financial goals and ROI targets.
• Manage strategic vendor relationships (e.g., Tyfone, Zelle, Yodlee, MX); negotiate contracts, SLAs, and pricing.
• Monitor vendor performance and ensure adherence to contractual and compliance standards.

Member Experience & Risk Management

• Ensure CFCU’s digital channels deliver a consistent, intuitive, and secure member experience.
• Partner with Compliance, Risk, and IT Security to maintain regulatory and security standards.
• Oversee resolution of escalated digital member issues and system performance concerns.

Cross-Functional Collaboration

• Partner with IT, Operations, and Marketing to design and deliver omnichannel experiences that increase engagement and satisfaction.
• Drive cross-department alignment on digital initiatives, ensuring effective communication and prioritization of resources.
• Support organizational change readiness, including communication and training for digital initiatives.

Performance & Innovation

• Analyze usage, performance, and financial data to identify trends, measure success, and inform strategy.
• Lead design thinking and innovation initiatives to enhance digital service delivery.
• Stay current on emerging technologies, fintech partnerships, and market trends to identify opportunities for differentiation and growth.

QUALIFICATION REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, JOB EXPERIENCE, and CERTIFICATION

• Bachelor’s degree required; MBA or related advanced degree preferred.
• 7–10 years of progressive experience in digital banking, fintech, or financial technology leadership.
• 3–5 years of direct people management experience, preferably leading leaders or cross-functional teams.
• Experience managing vendor partnerships, negotiating contracts, and overseeing complex digital programs.
• Familia