Customer Representative (Korean-speaking) - Remote - Sport Clothing Industry GT02

<p></p><p>Job Title:</p>Customer Representative (Korean-speaking) - Remote - Sport Clothing Industry GT02<p></p><p>Job Description</p><p><b>Experience the power of a game-changing <span><span>career   </span></span></b></p><p></p><p>Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 <span><span>countries.   </span></span></p><p></p><p>If you’re looking to grow and be inspired, as a <b>Customer <span>Representative </span>(work-from-home)</b>, you will be part of our team of game-changers who are powering the brands of the future.  </p><p></p><p><b>Career growth and personal <span><span>development   </span></span></b></p><p></p><p>This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  </p><p></p><p><b>What you will do in this <span><span>role   </span></span></b></p><p></p><p>In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our <span><span>planet.   </span></span></p><p></p><p>As a <b>Customer Representative</b> on our team, you <span><span>will:   </span></span></p><p>- Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines. <br/>- Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures. <br/>- Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction. <br/>- Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons. <br/>- De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases. <br/>- Ensure correct presentation of the Client’s corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all <span><span>channels.   </span></span></p><p></p><p><b>Your <span><span>qualifications   </span></span></b></p><p></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we <span><span>are.   </span></span></p><p></p><p><b>Concentrix is a great match if <span><span>you:   </span></span></b></p><p>- Are bilingual or proficient in Korean and have advanced level of English<br/>- Are self-motivated, team player, supportive person, outgoing and open minded <br/>- Have active <span><span>listening/comprehension</span></span> skills <br/>- Have very good written skills and customer-focused attitude <br/>- Have goal-oriented attitude and time management skills <br/>- Have minimum knowledge Office pack + Keyboarding skills </p><p>Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another <span><span>role.   </span></span></p><p></p><p><b>What’s in it for <span><span>you   </span></span></b></p><p></p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and <span><span>YOU.   </span></span></p><p></p><p>In this role, we offer benefits that help support your <b>unique <span><span>lifestyle:  </span></span></b> </p><p>- Part time, 30 hours/week permanent contract: Monday to Friday from 07:00 to 13.00 <br/>- Salary 15 300 euros gross/year + up to 2 300 euros gross/year in bonus   <br/>- Opportunity to work from home anywhere in Spain<br/>- Bring-a-friend (referral) bonus opportunities <br/>- Full paid training on the company and the project you'll be working on   <br/>- Career development programs, specialized <span><span>courses   </span></span></p><p></p><p><b>Experience the best version of <span><span>you!   </span></span></b></p><p></p><p>At <b>Concentrix</b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers <span><span>thrive.   </span></span>