Administrative Intake Specialist

Description

Full Time (40 hours/week)

Pay:  $18.00/Hour

GENERAL STATEMENT OF DUTIES: 

Verifying insurance, processing insurance claims, correcting claims that have been rejected, and taking and processing payments. Experience specifically in front desk billing for mental health services would be very preferred but training will be provided.

1. Reflect the agency’s mission and values in professional style & personal actions

2. Applies strategic thinking for role; anticipates and/or identifies problems and opportunities

3. Collaboratively working with Executive Director to carry out tasks and strategic goals

4. Answering general and new client calls

5. Receiving and calling potential clients, supporting them with the intake process which can include paperwork, faxing releases, support with scheduling

6. Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.)

7. Maintains clean and friendly environment of the reception, lobby, and offices

8. • Maintain or develop proficiency in utilizing the agency’s Electronic Health Records (EHR) system

9. Check patient’s eligibility, and obtaining proper insurance verification or prior authorizations

10. Knowledge and understanding of co-insurance, co-payments, deductible, and out-of-pockets

11. Tasks as assigned in a growing agency

12. Complies with agency policies and procedures, COA regulations, federal and state requirements,  and educational/certification/registry requirements.

13. Other duties as assigned.

Requirements

QUALIFICATIONS

1. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if   

applicable.  

2. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of

Criminal Identification & Investigation) if applicable.  

MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS:

1. High School Diploma or GED Required

MINIMUM EXPERIENCE REQUIREMENTS: 

1. Effective communication skills, both written and verbal

2. Knowledge of EAP, Workman’s Compensation and CareLogic

3. Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g.,

4. calendar of tasks/responsibilities)

5. Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA

6. compliance knowledge and training)

7. Proficiency with Microsoft Office applications and general computer proficiency

8. Reliable and dependable attendance

9. Ability to call insurance companies and clients to verify information or follow up on claims

10. Knowledge of Medicare, Medicaid, HMO, PPO, advantage plans and guidelines highly desired

11. Experience with patient billing software preferred

12. Behavioral health electronic medical record software, preferred