Sr Technical Services Project Specialist

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

What we need:

 

The Sr Technical Services Project Specialist is a high performing contributor that is essential in leading and coordinating technical service projects, ensuring successful implementation and client satisfaction. This role will be responsible for overseeing technical service projects, collaborating with cross-functional teams, and ensuring that project deliverables meet or exceed client expectations.

 

What you’ll do:

 

• Manage multiple large scale commercial flooring projects supporting strategic accounts with higher level complexity of turnkey installations. 
• Maintain an elevated understanding of all project document requirements including contract, field measurements, blueprints, product knowledge, project specifications, and material coordination.
• Coordinate projects, communicate changes and progress, and complete projects on time and within budget. Anticipate delays or project changes, while communicating and responding to those as needed. Issue installation service agreements and facilitate payment of Installer labor invoices for projects. Reconcile project and request/facilitate project invoicing of customers. 
• Effectively manage blanket inventory process for designated accounts with little to no supervision. 
• Assist as needed in department/customer required reporting, tracking, presentations, and special projects. 
• Assist as needed with keeping installation database up to date, including requests for contact data and insurance documents, and signed master agreements.
• Provide advanced level of technical advice and problem resolution for vendors and/or installers working with manufacturer product.
• Provide cross-functional support to major accounts and to other team members as needed and serve as first level support.
• Find ways to assess and apply innovative ideas to enhance business results.
• Successfully lead after-action reviews to identify, document, and share lessons learned.
• Perform other duties as needed.

 

What you have:

 

• Bachelor’s degree in a related field preferred.
• 4-6 years’ relevant experience OR equivalent combination of education and experience.
• Commercial floor covering experience and/or installation experience required. Commercial Construction experience preferred

 

What you’re good at:

 

• Requires in-depth conceptual and practical knowledge in own job discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.