Sr SRE - Cloud Solutions & Automation

Network Optix (Nx) is a powerhouse in video software development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over a decade in the making, the Network Optix Enterprise Video Platform helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.

We have locations in Walnut Creek, CA, Burbank, CA, and Oregon in the USA, and distributed teams around the globe (Taiwan, Australia, France, Spain, and Serbia to name a few). Nx is profitable and actively invests in expanding into new domains. We are growing our teams cross-functionally and across the globe.

As a Site Reliability Engineer (SRE), Cloud Solutions & Automation at our company, you will play a pivotal role in ensuring the robustness and scalability of our services during a crucial transition period. Currently, we offer free cloud services, but the upcoming shift to a paid model means an increasing demand for reliability, and you will be at the forefront of this transformation. You will implement and own best practices, optimize performance, and bolster our system's resilience, ensuring the best customer experience.

The ideal candidate for this role is an experienced team lead with a strong hands-on approach, a deep understanding of SRE principles, and a proven track record of running production environments.

What you’ll be doing:

• Design, implement, and maintain AWS infrastructure, with a focus on EKS and ECS
• Review, design, and improve our cloud architecture to enhance performance and reliability
• Develop and maintain Infrastructure as Code using Terraform and Ansible, ensuring scalable and repeatable processes
• Develop and implement automation strategies across our cloud infrastructure to reduce manual efforts and increase efficiency
• Write and maintain playbooks for automatic detection and resolution of issues.
• Continuously evaluate and improve our maintenance and outage response strategies to enhance reliability and customer satisfaction
• Rapidly respond to unexpected downtimes, implementing detection systems and ensuring timely customer notifications
• Manage incident response, conduct post-mortems, and develop solutions to prevent recurrences
• Design and implement disaster recovery and backup strategies
• Engage in continuous performance monitoring and fine-tuning of the infrastructure, utilizing service tracing to identify and resolve issues proactively
• Experience in developing, deploying, and maintaining chatbots within operational environments to automate tasks and provide instant query responses.

What we’re looking for:

• Proven experience in AWS, with a strong focus on EKS and ECS migrations.
• Mastery of Infrastructure as Code (Terraform, CloudFormation) and CI/CD pipelines
• Proven track record in leading large-scale migrations and cloud architecture enhancements
• Ability to automate routine tasks and orchestrate complex workflows to enhance efficiency
• Expertise in developing playbooks for maintenance, deployments, and error resolution
• Advanced programming skills (Python, Go, Bash) and a strong background in automation
• Familiarity with containerization and orchestration (Docker, Kubernetes).
• Strong communication skills for effective customer and team interactions during maintenance periods

Will be a plus: 

• Experience with SQL and NoSQL databases, including optimization, scaling, and ensuring high availability
• Familiarity with monitoring and alerting tools (e.g., Prometheus, Grafana, ELK Stack)

What we offer: 

• Competitive Compensation
• Paid time off
• Flexible working hours
• Onsite work in our brand-new comfortable office (if appropriate)
• Employer-sponsored health coverage 
• Working with top industry experts in our international team

Hybrid or Remote Preferences

The position is ideally a hybrid role and the office is located in Walnut Creek, CA. We will also consider candidates in the Los Angeles area and the office is located in Burbank, CA. We will also consider 100% remote.

Base pay range$175,000—$200,000 USD

Network Optix is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the diversity of our workforce, which includes people of all cultural, national, racial, gender identities, and those who have served in the military. We strive for an environment where creativity and collaborative growth thrive. If you have a disability or special need that requires accommodation, please let us kno