Sr System Engineer

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

As a Senior System Engineer on the Crew Scheduling & Recovery Systems Team, you’ll play a pivotal role in keeping Southwest Airlines running smoothly and efficiently. This position isn’t just about building and maintaining systems, it’s about leading innovation, mentoring others, and ensuring our technology solutions are reliable, integrated, and ready to support our People and Customers. By guiding Teams, solving complex challenges, and partnering with vendors to deliver immediate solutions, you’ll help safeguard the operational backbone that keeps our flights on time and our Crews supported. Your work directly contributes to Southwest’s mission of connecting people to what’s important in their lives through friendly, reliable, and low-cost air travel. 

Additional details: 

• This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles

• Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

• Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

• Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity

• Create the platform strategy and road map in collaboration with Enterprise Architecture

• Maintain awareness of technology trends in area of responsibility and makes appropriate recommendations

• Meet commitments and deliverables as related to leading projects and or project oversight

• Develop and execute against solution strategies and business plans that support business expansion

• Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations

• Promotes adherence to integrated test strategy requirements and quality standards using test driven development principles

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to analyze and resolve problems of high complexity

• Expert knowledge of hardware components, systems, software, and networking technologies

• Ability to complete and train others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

• Skilled in expert partnering, negotiati