Director of Operations

Description

This position is responsible for day-to-day success of a segment of the organization’s operations in a fast paced, ever-changing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates with other organizational leaders to develop, interpret, and implement policies and procedures for the organization.
• Ensures employee conformance to established guidelines and provides proper direction and training.
• Works to analyze the impact of decisions/changes before execution.
• Ensures that all employees within area of responsibility are working toward a common goal and are meeting functional goal simultaneously.
• Identifies roadblocks and provides assistance in developing work around opportunities for team members.
• Develops and tracks budgetary guidelines on a weekly basis, presenting results to leadership.
• Works cooperatively with senior level clients to build and maintain relationships.
• Works cooperatively with other senior team members to ensure the company’s objections are being met.
• Develops and implements both short-, and long-term goals for organization.
• Demonstrates the ability to train, motivate, mentor, and retain personnel in order to balance staffing strengths with profitability and organizational growth.
• Constantly monitors and adjusts business segment financial projections.
• Performs other duties as required by leadership.

Requirements

SUPERVISORY RESPONSIBILITIES:

- Manages staff with a well-defined sense of diplomacy, including solid conflict resolution and people management skills. 

- Organizes and participates in group meetings.

- Supervises teams with integrity, confidentiality, and accountability.

- Responds to high pressure situations with a calm and steady demeanor.

- Ensures conformance to policies and procedures. 

- Completes performance reviews as assigned.

EDUCATION, EXPERIENCE and TRAINING:

Bachelor’s Degree from a four-year college or university preferred.

At least 10 years of experience with large customer interface preferred in construction, retail/restaurant industry.

Experience analyzing financial data and preparing reports and project projections.

COMPUTER SKILLS:

Highly proficient in Microsoft Office Applications

Advanced Excel skills necessary

REQUIRED COMPETENCIES: 

Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.

Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results – Consistently achieving results, even under tough circumstances.

Builds Effective Teams – Building strong-identify teams that apply their diverse skills and perspectives to achieve common goals.

Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.