ServiceNow domain ITSM architect

Digital pioneer ready to create an impact at scale? Look no further! I'm Adar Nahari Head of SA&A TT ITSM, and I'm searching for an expert committed to improving experiences and connectivity. 

At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT services and solutions. We’re looking for an experienced and dynamic ServiceNow ITSM Architect to join our team. This is an exciting opportunity for a skilled professional to leverage their expertise in ServiceNow IT Service Management to drive impactful solutions and lead our stakeholders through their digital transformation journeys. 

As a ServiceNow domain ITSM architect… 

You will be responsible for leading the design, implementation, and optimization of ServiceNow IT Service Management (ITSM) solutions. You will work closely with different business units to understand their business needs, architect scalable solutions, and ensure best practices are followed throughout the lifecycle of ServiceNow implementations. This is a role that requires a deep understanding of ServiceNow ITSM capabilities and the ability to translate complex requirements into effective solutions. 

You will lead the design and implementation of ServiceNow ITSM solutions, ensuring they align with business needs and best practices. You will provide architectural expertise across Incident, Problem, Change, Request Management, and Service Catalog, collaborating with stakeholders to gather requirements and translate them into scalable, efficient, and secure solutions. Overseeing end-to-end implementations, you will ensure projects are delivered on time and meet business expectations. Additionally, you will mentor junior architects and consultants, manage stakeholder relationships, and conduct workshops and training sessions to enhance internal expertise. Staying up to date with the latest ServiceNow updates and industry trends, you will drive continuous improvements across implementations. 

Who we’re looking for 

You should have extensive experience (5+ years) in ServiceNow ITSM architecture and implementation, including on-premise installations. A deep understanding of ITSM modules such as Incident, Problem, Change, Knowledge, Service Catalog, and Request Management is essential, along with a strong background in ITIL best practices and ServiceNow ITIL configurations. 

You must have proven experience in designing and delivering complex, enterprise-level ServiceNow solutions, as well as the ability to lead cross-functional teams and manage client-facing projects. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication skills to effectively present technical concepts to non-technical stakeholders. 

ServiceNow certifications, such as Certified ServiceNow System Administrator or Certified ServiceNow Implementation Specialist, are highly preferred. Fluency in English is required, and proficiency in another Nordic language is a plus. 

Additionally, desired skills include experience with ServiceNow integrations such as REST, SOAP, and MID Server, as well as knowledge of Agile and Scrum methodologies. Previous experience with ServiceNow platform development, including scripting, UI customization, or Service Portal, is a plus. Familiarity with ITIL V4, CI/CD pipelines, and SAFe fundamentals will be highly beneficial for success in this role. 

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