Transportation Appointment Coordinator (EM6500)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

This Transportation Delivery Management_Appointment Coordinator manages the live & Drop appointment requested to customer WH directly and needs to build/manage strong relationships with carriers.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com

Responsibilities:

• Manage the live & Drop Appointment management (requested to customer WH directly)
• Manage relationships with selected US/Canadian LSP’s and make urgent communication in case of emergency
• Search plan B carriers in case of lack of capacities
• Share with daily container delivery schedules with carriers
• Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
• Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
• In case to use pre-pull yard, find the best solutions in time
• Analyze and Report monthly on Key Performance Indicators (KPI's) for deliveries
• Establish delivery status report and share with customers
• Create simple tools to manage regular shipment monitoring status and report to upper management, customers, and HQ
• Analyze data to find out the pending issues in terms of seamless movement and share with related parties to resolve the issues.
• Document corrective actions and improvement plans properly, and verify plan's effectiveness.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Requirements

• 2+ years of Freight Forwarding operation or transportation/ logistics related relevant experience required
• Strong understanding of transportation (especially US & Canada shipping) / freight forwarding industry
• Bachelor’s Degree preferred, High school GED required
• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent presentation, communication, and organizational skills
• Excellent problem-solving skills
• Experience in supervising team members with effective leadership
• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
• Ability to travel up to 10% in US and international
• Fluent in verbal and/or written English and Spanish

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.