Senior Control Management Specialist

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About this role:

Wells Fargo is seeking a Senior Control Management Specialist for Consumer & Small Business Banking (CSBB) Operations supporting their Customer Service functions.

In this role, you will:

• Participate in identifying, assessing and mitigating operational risk, compliance risk and emerging risks
• Analyze RCSA process, risk, and control data for efficiency opportunities and potential automation
• Facilitate the execution of RSCA workshops with Customer Service business partners and other second line of defense representatives
• Provide risk management consulting to support the business in designing and implementing risk mitigation strategies and business controls for process changes and new business initiatives
• Monitor, measure, evaluate, and report on the control effectiveness for Customer Service business lines
• Assist in the development and documentation of controls
• Provide guidance to business groups on the development, implementation, and documentation associated with the issue management process (including facilitating root cause analysis)
• Monitor QA/QC reporting to identify breakdowns in processes and challenge business responses
• Draft and submit change requests to make required updates to processes, risks and controls
• Create materials to be used in monthly business reviews with executive leadership
• Collaborate with relevant business groups (e.g., operational risk, compliance, legal) to align on risk mitigation strategies.

Required Qualifications:

• 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Risk and Control Self-Assessment (RCSA)
• Experience with Issue Management
• Experience in designing, monitoring and remediation of controls
• Experience conducting root cause analysis to create remediation plans, remediation success criteria and control documentation
• Understanding of Risk and Control Taxonomy
• Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders and various LOB stakeholders
• Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to positively influence decision-making and successfully make quick decisions and implement solutions
• Strong organizational, multi-tasking, and prioritizing skills in order to meet stringent deadlines
• Experience with SHRP and Veritas
• Advanced experience with Microsoft Office

Job Expectations:

• Ability to work a hybrid work schedule – 3 days in office / 2 days remote
• Ability to travel up to 5% of the time

Posting End Date: 

17 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk progra