Associate Account Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Strong customer service orientation
Excellent written and verbal communication skills
Track record of meeting and exceeding sales targets
Attention to detail and accuracy
Proficient negotiation skills
Self-assured and proactive approach
Comprehensive product knowledge
Effective presentation abilities
Ability to nurture and maintain client relationships
Self-motivated and driven towards success

As the Associate Account Manager, you will work onsite in Escondido, CA, reporting to the Inside Sales Manager. You will serve as a dedicated liaison for our customers, offering technical product guidance and top-notch service. In a fast-paced environment, you will maintain relationships with current accounts and seek opportunities to expand our customer base.

You Will:

• Engage with customers via phone and email to understand needs and recommend products.

• Manage and cultivate relationships with existing accounts while seeking and securing new ones.

• Analyze installation scenarios to customize product offerings.

• Collaborate with plumbers, contractors, electricians, and security professionals to ensure seamless transactions.

• Maintain a proactive work schedule through daily calls, emails, and tracking performance against sales targets.

• Stay updated on market trends, competitor products, and new product launches.

• Address customer concerns promptly, investigating issues, proposing solutions, and coordinating with management as needed.

• Uphold professional and technical proficiency through regular training sessions and networking.

• Document all customer interactions and transactions in the designated database.

• Work cohesively with team members to achieve shared objectives, providing assistance as needed.

You Have:

• Associate’s degree a plus, but not required.

• Prior experience in sales and customer service (preferred).

• Proficiency with computers, phones, and Microsoft Office Suite.

• Familiarity with CRM databases.

The expected hourly range for this position is $22 - $24 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our