Technical Service Representative (TSR) - Phoenix, AZ

Provides on-site technical assistance in the installation, emergency maintenance, preventive maintenance, and operation of assigned equipment throughout a geographical territory.

• Work closely with and develop strong business relationships with the customer and client personnel
• Follow accepted maintenance procedures to resolve equipment problems (e.g., head replacements, various accounts e.g. Ricoh, software reloads.wet-lab and other legacy photo and print products
• Analyze and evaluate equipment performance
• Install equipment modifications as needed
• Install and remove equipment and systems as required
• Conduct informal operator training as needed to improve machine performance
• Complete all required reporting procedures related to the maintenance and repair of the equipment
• Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
• Follow escalation process and procedures as documented
• Ensure complete customer satisfaction relative to service delivery and machine performance
• Complete all administrative tasks in a timely and accurate manner
• Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

• High School Diploma or General Education Degree (GED)
• Technical school courses OR  3-5 years experience with servicing  equipment a plus
• Ability to diagnose and repair equipment failures
• Basic computer skills
• Ability to communicate effectively with customers and clients in a field service environment
• Ability to function in an environment with daily changes in tasks and work assignment
• Ability to function in a high-stress environment with unscheduled interruptions
• Experience with daily travel that includes long distances and occasionally outside the geographical area
• Have a valid driver’s license and proper documentation to travel when applicable
• A motor vehicle record in good standing
• Ability to work unplanned extended workdays based on business needs
• Maintain professional appearance based on Company policy
• Ability to work independently and as a team
• Ability to work with mobile devices ie: smartphones