Front Desk Administrative Assistant

Crum & Forster Company Overview

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

 

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. Gross premium written in 2025 surpassed $2.4B.

 

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

 

Information about the Role and Team:

As the first point of contact for employees and clients at our Accident & Health (A&H) Division headquarters in Eatontown, NJ, the Front Desk Administrative Assistant is essential to creating a welcoming and efficient office environment. This individual will manage front desk responsibilities with professionalism and courtesy, while providing comprehensive administrative support to ensure smooth daily office functions. Responsibilities include preparing and submitting expense reports, handling deliveries, ordering office supplies, and serving as a backup for the Office Manager. This role provides support to internal teams, including Accounting and Corporate Communications, by processing invoices and coordinating the shipment of packages for events. Additionally, this role oversees the upkeep and organization of conference rooms and kitchen areas, orders food and prepares for client visits and meetings, and assists with other duties as needed to support the needs of the office and division.

Job Description

What you will do:

• Greet all employees and guests in a pleasant and professional manner
• Provide guest passes to non-employees, including external clients and vendors, to maintain necessary safety and office protocols
• Reserve cubicles and offices for guests who do not have access to the WISP Desk Reservation System when necessary
• Organize physical mail received multiple times per week by sorting, logging, scanning and distributing all items in-person or through email when appropriate
• Unpack all packages received in a timely manner and deliver to appropriate individuals, including packages from WB Mason, Fed-Ex and Amazon
• Send Fed-Ex packages per employee request when necessary, and occasionally driving packages to the local Fed-Ex office for drop-off
• Manage and order supplies, including general office and kitchen items, weekly or as needed
• Ensure all kitchen appliances, including kitchen sink, water system, ice machine and coffee machines are cleaned, replenished and working properly
• Organize the Corporate Communications supply closet and maintain accurate inventory records of all promotional items and branded merchandise
• Manage quick turnaround times to securely package and ship event décor and packages for client and external events hosted by the Corporate Communications team
• Support A&H employees and leaders with full-day meeting preparation for guest/client visits, which include setting up and reserving conference rooms, ordering food if requested and overall cleanup after the meeting
• Partner with the HR team on tasks for employee activities including set-up, food and activity coordination and cleanup for larger office-wide events
• Act as a back-up to the Office Manager, when necessary, which may include supporting the A&H President on all administrative tasks
• Submit monthly travel & expense reports on behalf of A&H Leaders
• Manage invoices through Erequestor (invoice processing system) and act as a back-up for DocuSign (signature system) requests for the Reporting, Accounting, Regulatory and Corporate Communications teams
• Other duties as assigned

 

What YOU will bring to C&F:

• Excellent customer service skills and a friendly demeanor
• Ability to model appropriate behaviors including professionalism and approachability
• Strong organization and time management skills, with the ability to manage urgent requests
• Ability to pay careful attention to detail to ensure accuracy of all work
• An understanding to remain flexible and adaptable to changing processes and circumstances
• Ability to clearly present information through the spoken or written word, as well as read and interpret complex information with