Workforce Development, Instructional Designer - Medicaid (Hybrid)

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month.

This position requires work and residency within the state of Arizona.

PURPOSE OF THE JOB

Partners with workforce development subject matter experts to rapidly design, develop and deploy technical learning content for healthplan business partners and may include limited internal education. Utilizes new and evolving technology, applies instructional design best practices and adult learning principles to deliver high-quality, interactive learning experiences. Performs curriculum assessment and revision; writes and edits training materials and provides constructive feedback for curriculum-based education courses. Follows department standards to design and develop, assess, and maintain content in a variety of mediums.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

REQUIRED QUALIFICATIONS

Required Work Experience

• 2 years of experience in instructional design, with specific experience in designing virtual facilitator led courses, e-learning and blended learning projects

Required Education

• Bachelors or higher in general field of study (Applies to All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

• 5 + years of experience in instructional design and curriculum development, from needs analysis to course evaluation, with specific experience in designing micro-learning, e-learning and blended learning projects
• Previous leadership experience in managing the training function

• Master’s degree in Instructional Design/Development, education, adult learning or related field of study

• N/A

• Instructional Design certification (Articulate 360)

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

COURSE DESIGN, DEVELOPMENT, AND DELIVERY

• Supports the development and maintenance of the Workforce Development Operation (WFDO) under the Workforce Development Administrator.
• Conduct needs assessment to define course objectives and identify methods of training for required learning outcomes
• Apply adult learning principles and best practices to design, develop and implement training courses to meet defined customer needs. Including, but not limited to, evaluating a broad range of delivery methods: instructor-led, on-line, micro-learnings, gamification, multimedia programs and job aids.
• Develop course objectives, content outlines and methodology, and revise as necessary
• Develop instructional materials using BCBSAZ Workforce Development standardized templates, branding and processes  
• Develop and conduct evaluation of training materials to ensure effectiveness and recommend improvements to existing materials and delivery methods
• Serve as a department/organizational resource for design and development knowledge, adult learning principles, authoring tools and examples for writing training documentation
• Incorporate new technologies and practices into new and existing t