Security Dispatch

Position Summary 

The Safety Services Dispatcher plays a vital role in the operational effectiveness and situational awareness of Gateway Church’s Security Department. Serving as a centralized hub for communication, surveillance, and incident coordination, this position supports all Gateway campuses through real-time monitoring, dispatching, and communication with Gateway staff, Security Officers, volunteers, law enforcement agencies, members and guests of Gateway Church. The Dispatch team is responsible for managing incoming calls, social media alerts, security systems, investigations, and information flow to ensure a safe and secure environment for the church’s mission to succeed. 

Core Expectations 

• Must be, or willing to become, a member of Gateway Church and carry its values. 

• Maintain a high level of professionalism, punctuality, and discretion. 

• Exhibit a teachable spirit, humility, and emotional maturity. 

• Demonstrate grace and discernment in communication and decision-making. 

• Possess excellent interpersonal and communication skills. 

• Be resourceful and responsive to inquiries from staff, volunteers, and external agencies. 

• Display integrity, reliability, and a strong team-oriented mindset. 

• Build and maintain effective relationships with staff, volunteers, and law enforcement. 

Key Responsibilities 

Incident & Investigation Support 

• Use investigative tools, OSINT, and security systems to support ongoing or emergent investigations. 

• Maintain accurate databases of operational and existential threats. 

• Keep and audit incident logs, calls for service, and officer-submitted reports. 

• Maintain the database of Persons of Interest and disseminate updates as necessary. 

• Participate in investigations and assist in resolving sensitive or complex security matters. 

Data & Reporting 

• Generate regular reports summarizing major incidents and events. 

• Maintain digital documentation for access control, incidents, key tracking, and system audits. 

• Input and manage data entries in security databases, minimizing errors and maintaining timely updates. 

Systems Oversight 

• Monitor and manage access control, camera systems (VMS), alarm panels, and automatic door schedules. 

• Administer security infrastructure including key/fob issuance, access requests, and alarm permissions. 

• Coordinate emergency shelter-in-place protocols during severe weather or other critical events. 

• Perform remote camera diagnostics and incident footage retrieval, bookmarking and exporting files as needed. 

• Conduct routine audits of Security Infrastructure systems. A few examples are: 

• Access control system 

• Camera video management system 

• CCTV archival process 

• Security aspects of Church-wide management system 

Operational Support 

• Communicate inclement weather alerts to campuses and guide preparations.