Area Service Supervisor

Description

 The Area Service Manager is a champion of top-notch customer service for our residents, future residents, and tenants and a positive leader in promoting our team’s success.  Responsible for leading and optimizing multiple functions of building operations and maintenance for a portfolio of multifamily communities 

Core Values:

· Positive Team Player

· Creative Solution Oriented

· Industrious

· Knowledgeable

· Trustworthy

The ideal candidate will have 5+ years of previous experience in property management maintenance, other building maintenance, or related trade and is self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform minor plumbing, HVAC, electrical, carpentry, and landscape work and participate in the rotating on-call schedule. 

Gillespie Group requires a background and drug screen as a condition of employment. Must pass required physical testing, and may be required to lift and carry up to 50 lbs. A valid driving license, vehicle, and current automobile insurance are required.  The position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Requirements

•  Positive leadership skills, including written and verbal communication.
•  Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner while maintaining the highest standards for the resident’s homes and communities.
•  Responsible for participating in all property inspections, including quarterly inspections, filter change, and smoke detector inspections, city and municipality-required inspections, etc. 
• Will schedule and manage the service team's and contractors' activities in the designated region.
• Will schedule all repairs, move-in turnover, cap ex projects to be completed while following the annual property budget and/or needs of properties.
• Work with Area Property Manager and Area Facilities Coordinator to keep within HUD guidelines (when applicable) for purchase requirements.
• Provide consistent recommendations for property needs, including but not limited to capital replacements, deferred maintenance, and system needs.
• Actively oversee the communities’ annual maintenance and grounds budgets at all portfolio sites. Work with Area Property Manager and Area Facility Coordinator for annual bidding for the entire region.
•  Ability to work collaboratively with management and facilities teams to solve problems professionally and focus on customer service.
• Ability to multitask, work without direct supervision, and exhibit effective customer service, people, and organizational skills.
• Maintain property grounds through daily inspection, clean-up, snow removal/salting, and preventative care by delegating and elevating to team members.
• Maintain and care for equipment.
• Maintain inventory of equipment, tools, and supplies
• Complete emergency repairs as required to prevent damage and deterioration of property.
• Review and submit monthly inspection logs.
• Lead and schedule semi-annual unit inspections.
• Maintain an organized, clean, and safe work environment.
• Comply with site safety and hazardous communication standards.
• Ensure completion and scheduling of new move-in apartment turnover and work with vendors.
• Training and onboarding of new service technicians
• Perform on-call responsibilities as part of an on-call schedule rotation.
• Perform any additional tasks as requested.
• Abide by all local, state, and federal Fair Housing guidelines.

QUALIFICATIONS 

• Minimum of 5 years previous experience in Property management maintenance, other building maintenance, or related trade
• High school diploma, general education degree, or related Vocational Training and/or equivalent work experience
• Experience with capital improvement projects
• Knowledge of operational reporting and budget guidelines
• Proficient in Microsoft Office and Outlook