Sales Support

Looking to build your career and design your future? You have come to the right place. 

Summary  

The primary responsibility of the Sales Support role is to generate a bid utilizing material cost sheet, scope of work, and market strategy. This associate will work closely with all levels of internal and external customers, in order to facilitate and support sales growth strategy. 

Essential Functions 

Level I 

• Maintains client programs as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates community kick off, Zbid, and floor plan in SAP 

• Configures proprietary design tool to quote customers in design center 

• Creates/Maintains support documents as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Performs routine Cost/Margin analysis as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates Flooring, Countertops, Window Coverings custom quotes as needed for models, residential construction, non-standard options and special quotes 

• Creates/Maintains digital forms for Design Studio Associates & Clients 

• Compiles Standard & Optional upgrade collateral per Builders Specifications 

• Creates/Maintains Wall Tile designs 

• Works with Analytical, Word Processing, Architectural, PDF, and Publishing software 

• Maintains Client SharePoint portal  

• Maintains Product Inventory  

• Builds strong relationships with Account Managers and Client(s) point of contacts 

• Works in a team environment and assist fellow team members with heavy workloads during peak times 

• Other duties as assigned 

Level II 

• All Functions included in Level I plus: 

• Customer facing 

• Assists with the training of Level I employees 

• Other duties as assigned 

Level III 

• All Functions included in Level II plus: 

• Training and SOP 

• Assists with the training of Level I and II employees 

• Other duties as assigned 

Skills & Qualifications 

Level I: 

• High school diploma or general education degree (GED)  

• 1 year of applicable job experience preferred 

• Strong written and verbal communication skills 

• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers  

• Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner  

• Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues 

• Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions