Watches & Fine Jewelry Advisor, Rodeo Drive

Watches & Fine Jewelry Advisor, Rodeo Drive

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

We are looking for a Watches & Fine Jewelry advisor, who will play a vital role in providing a superior level of service to clients, increase client conversion and retention, drive business revenue, and inspire brand loyalty.  The WFJ Advisor will be part of beginning to end to end client experience. The WFJ Advisor will work along-side a diverse sales-team, and report to the Boutique’s leadership.  

What impact you can create at CHANEL:

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand  

• Optimize the client experience through providing clients with prompt, professional, warm and courteous service  

• Build genuine relationships with clients through thoughtful and consistent outreach  

• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations  

• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations  

You are energized by:

• The history and heritage of The House of CHANEL  

• Being truly service minded   

• Utilizing your fashion expertise to inspire others  

• Building collaborative partnerships and relationships in a team-focused environment  

• Fostering a meaningful client experience centered around inclusion and connection    

• Appreciation for art, beauty and luxury  

What impact you can create at CHANEL: 

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand   

• Support the boutique team during selling ceremony to drive success around the product and brand  

• Optimize the client experience through providing clients with prompt, professional, warm and courteous service  

• Build genuine relationships with clients through thoughtful and consistent outreach  

• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations  

• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations  

You are energized by:   

• The history and heritage of The House of CHANEL  

• Being truly service minded   

• Utilizing your fashion expertise to inspire others  

• Building collaborative partnerships and relationships  in a team-focused environment  

• Fostering a meaningful client experience centered around inclusion and connection    

• Appreciation for art, beauty, and luxury  

What you will bring to the team:   

• Ability to thrive in a team environment and work collaboratively  

• Understanding of, and passion for client experience  

• Excellent communication skills  

• Foreign language skills are preferred but not required  

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives  

• Curiosity and desire to learn and grow professionally within the world of CHANEL  

Position Logistics:

• Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.

• Minimum of 3 years professional experience in a luxury retailer or relevant client- facing role such as hospitality. 

• Ability to work with a diverse client base 

• Proven success in achieving sales goals 

• Proficient knowledge of the Beverly Hills and surrounding LA communities and organizations 

• Ability to lift 15 lbs.  

• A flexible schedule with the ability to work late nights, weekends, and some holidays  

Compensation:

• The anticipated hourly range for this position is $27.70 through $40. Hourly rate is one component of the total