Retail Security Guard

Position Overview

AX9 Security is seeking a professional and dependable Retail Security Guard to support daily store operations and ensure a safe, welcoming environment at a retail store located in Jamaica, NY. This position requires strong customer service skills, a polished appearance, and the ability to maintain order in a fast-paced retail setting.

Site: Retail Store – Jamaica, NY
Position: Concierge Security Officer
Schedule: Wednesday to Sunday
Hours: 12:00 PM – 9:00 PM
Pay Rate: $18.00/hr (increases to $19.00/hr after 30 days based on work performance)

What AX9 Security Is Looking For

Professionalism & Reliability

• Must display a professional appearance, friendly attitude, and positive demeanor

• Must consistently arrive on time with excellent attendance

• Must communicate clearly with customers, staff, and AX9 management

Skills & Capabilities

• Strong customer service skills

• Clear communication and interpersonal abilities

• Ability to maintain a calm, controlled presence during peak times

• Ability to complete daily logs and incident reports accurately

• Ability to multitask and follow site-specific procedures

• Comfortable working with store management and AX9 supervisors

Experience Preferred

• Retail security or loss prevention experience

• Customer service or front-line experience

• Experience handling customer concerns professionally

Role Responsibilities

• Maintain a visible and professional security presence at the entrance or designated post

• Observe and report suspicious behavior or potential theft activity

• Assist customers with basic questions and directions when needed

• Monitor customer flow and support staff during busy periods

• Use customer service���based de-escalation when appropriate

• Complete daily activity logs and incident reports

• Ensure compliance with AX9 Security standards and store policies

• Provide exceptional customer service at all times

• Active and updated NY Guard Card

• MUST SPEAK SPANISH

• Must be 18+ years of age

• Must have reliable transportation

• Able to stand for extended periods in a busy retail environment

Licensing:  

CA PPO 15200 | AZ DPS 1609999 | TX DPS B18160 | MD MSPD 106-5206 | WASH MPD SAB2002271 | HI 1111 | NJ SORA 1793 | NY 11000213558 

AX9 Security, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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