Head of People Operations

Our mission at Rezilient Health is simple: to make access to primary and multispeciality care convenient, timely and seamless. We beam our remote physicians and specialist consults into our world-first CloudClinics to collaborate with an onsite medic during patient appointments. That means a shorter time to diagnosis and more timely treatment for our members, plus a model that actually helps physicians to deliver better care.

Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we’re continuing to add specialty services and technology to offer the most comprehensive, convenient care possible.

Where others started with a legacy services model and slapped technology onto it to say they were tech enabled, we've developed a novel, digital physical infrastructure and built a new service model around it. We've built our scheduling, messaging, and video platform from the ground up to create a model where every touchpoint — even in the CloudClinics — is digitally captured. This means new ways to incorporate AI into care models, and new ways to deliver multiple specialties of clinicians to the same location at the same time, no matter where they are in the world.

If you have a strong background in HR, are tech-savvy with software and systems, and excel at building relationships across all levels of an organization, this is an exciting opportunity to make a real impact in a growing team.  In this role, you’ll be a key player in fostering a positive company culture. You’ll have the opportunity to design and lead initiatives that enhance employee engagement, team building, and overall well-being.  You will manage everything from compliance and benefits administration to performance management and recruitment. This role is ideal for someone who enjoys blending strategic thinking with day-to-day HR tasks, helping to shape the company's growth by developing scalable processes and tools. You will collaborate closely with leadership on workforce planning, contribute to employee development programs, and ensure that recruitment and onboarding efforts are smooth and efficient.

Requirements

Key Responsibilities:

• Serve as a trusted resource for employees, providing guidance on HR policies, conflict resolution, and career development.

• Maintain employee records and ensure HR compliance with local, state, and federal employment laws.
• Oversee benefits administration, including health insurance, retirement plans, and employee wellness programs.
• Manage HR systems, ensuring accuracy of employee data and assisting with payroll as needed (we use Rippling) 

• Support the development and implementation of performance review processes and goal-setting frameworks.
• Assist managers in identifying talent development opportunities and creating training programs.
• Promote continuous feedback and development opportunities to enhance employee performance.

• Collaborate with leadership on workforce planning and organizational development initiatives.
• Contribute to the creation and implementation of scalable HR processes and tools as the company grows.
• Track HR metrics (e.g., retention rates, employee engagement) and make data-driven recommendations to improve organizational effectiveness.

• Manage full-cycle recruitment efforts, including sourcing, interviewing, and hiring across various functions.
• Partner with hiring managers to understand staffing needs and create job descriptions and recruitment strategies.
• Oversee employee onboarding processes to ensure a smooth transition for new hires, including paperwork, orientation, and training.

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• 5-7 years of experience in HR, with a focus on employee relations, recruiting, and HR operations. Experience in a start-up/scale-up is preferred.
• Strong preference for candidates who have successfully managed or integrated diverse workforces within the same organization, particularly those with experience balancing distinct cultures, such as clinical/medical teams and corporate/start-up environments. Prior experience in the healthcare sector is a significant advantage.
• Proficient with HR software, applicant tracking systems (we use Workable and Rippling), and GSuite. 
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Ability to handle sensitive situations with tact and work independently in a fast-paced environment.
• Excellent organizational skills, with the ability to manage multiple priorities and adapt to shifting business need