Residential Photography Manager - Jacksonville, FL

Residential Photography Manager - Jacksonville, FL

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Job Description

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Residential Photography Manager-Jacksonville, FL

 

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.   
  
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   

This role would be based in our (Location) office. 

 

ABOUT THE ROLE 

As a Photographer Manager, you will lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands. This role combines leadership, technical expertise and exceptional customer service to ensure our clients receive top-notch media for their residential homes, including virtual tours, schematic floor plans and photography. As a Photography Manager, you will be responsible for ensuring our photographers always meet both appointment deadlines and quality standards. 

The ideal candidate will possess a keen eye for detail, strong technical skills, and excellent communication abilities to effectively manage remote teams. This role will work closely with clients, sales, logistics and the broader photographer department. This role is an in-office position, within the respective market. 

 

Responsibilities 

• Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards. 

• Develop and implement efficient workflows optimizing output while maintaining quality product and service. 

• Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed. 

• Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process. 

• Review KPI and scorecard performance regularly to identify key areas for improvement. 

• Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance. 

• Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly. 

• Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services. 

• Frequent travel within your region, and some travel to the Richmond, VA office is required.