Sr Digital Adoption Strategist

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Product Owner for third-party digital adoption and change enablement platforms, driving realization of enterprise adoption, user experience and cost-to-serve objectives.

• Partner with business teams to understand product and business process change roadmap; collaborate to leverage available adoption/change platforms to support business change objectives
• Select, implement and manage third-party digital adoption/change platform providers
• Maintain platform roadmaps; lead internal demos; deploy, optimize and rationalize platforms across the enterprise
• Drive a data-centric culture; identify and diagnose experiential or efficiency opportunities and measure post-intervention results
• Drive internal community of practice for solution-builders
• Lead a team charged with helping business units stand up or accelerate available adoption/change platforms in conjunction with their core business applications, including initial use case identification and KPI impact analysis, business case development support, coordination with technology teams as needed, proofs of concept and initial solution builds
• Provide strategic vendor relationship management; periodically evaluate enterprise platform investment ROI and ensure vendor relationship is fully compliant with Key’s Third Party Risk Management Program
• Perform platform user administration functions and maintain strategic artifacts

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum 5-8 yrs of experience – experience w/ digital adoption tools, change management, familiarity with project lifecycle phases and tools, strong ability to identify issues with urgency, to recommend solutions
• Leadership and team management experience with the ability to provide strategic planning and oversight
• Ability to effectively communication and influence at all levels of the organization
• Demonstrated ability to overcome obstacles in executing sophisticated, cross-functional initiatives
• Solid understanding of human-centered design and UX practices
• Have a passion to create positive user centric experiences
• Possess a strong mix of quantitative, qualitative and problem-solving skills
• Ability to think strategically coupled with the ability to drive to execution
• Experience with storytelling + curating presentations
• Ability to operate in Agile Environment

Competencies/ Skills

• Ability to achieve high quality results in a fast-paced, deadline driven, competing priority environment
• Demonstrate sound and effective critical thinking, problem solving and conflict management skills in a dynamic, fast paced team environment; ability to “connect the dots”
• Strong organizational skills and ability to manage multiple projects and competing priorities to achieve goals with minimal supervision
• Data-driven mindset; able to translate business objectives into measurable hypotheses and KPI results
• Self-disciplined, self-motivated, and adaptable with the ability to lead others towards common outcomes and execution of strategy, while sharing knowledge, insights, and experiences to help others develop
• Credible leader with strong interpersonal skills and an established reputation for interacting effectively with all levels of staff, including executive managers and regulators, and gaining support for ideas/solutions.  Build and sustain collaborative relationships with an emphasis on teamwork and accountability.
• Ability to clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary
• Foster and encourage frequent, open and honest feedback; learn from setbacks and mistakes to drive improvements; independently seeking learning opportunities
• Highly polished and confident communication ability; possesses written, verbal and stand-up presentation skills, adjusting communications to audience.
• Proven analytical and problem-solving skills, decision making and ability to drive continuous improvement.
• Proficient use of personal computers including use of Microsoft Office and various web-based software applications and databases
• Creating a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction to develop and retain a highly trained and motivated staff

COMPENSATION AND BENEFITS

NEED EQUAL PAY LANGUAGE

Please click here for a list of benefits for which this position is eligible.

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