Customer Success Manager, SMB, Levelset

Job Description

Levelset is looking for a new Customer Success Manager, SMB, to own the relationship and expand value with our customers. You will be measured on: customer retention and expansion revenue through upsell/ cross-sell. This role works with our Small Medium Business (SMB) customers.

The overall position will be expansive and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset. You’re also entering the growing market of Customer Success functions receiving heightened recognition in the SaaS industry. This position will be based remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Champion the relationship from the beginning of our customer’s journey and take full ownership of your customer portfolio
• Engage and Renew annual customers by driving value and helping them to achieve their business outcomes
• Provide proposals over problems when it comes to your customers’ needs
• Create Payment Heros by increasing your customer adoption, stabilizing retention, and promoting loyalty
• Tackle challenges with positivity and enthusiasm
• Identify account expansion opportunities and work closely with the Account Management team to deliver additional value to customers.
• Consistently execute unique daily touchpoints and advocate customer needs and issues across departments – sales, operations, product and development
• There may be the occasional travel requirements for in-person customer visits

What we’re looking for:

• Experience and demonstrated comfort working in a customer-facing role
• A goal-oriented self-starter who brings positive energy to collaborative environments
• An intellectually curious, resourceful, and driven multi-tasker with a strong ability to work independently as well as with others
• Proficiency with Standard Business Applications and Operational Applications

Additional Information

Base Pay Range $51,840 - $71,280 plus commission for an estimated on-target earnings of $64,800 - $89,100. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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