Implementation Manager, Payer Operations

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Implementation Manager, Payer Operations to join our team. This role would be responsible for driving the success of claims health initiatives by building and maintaining organizational systems that ensure smooth execution and velocity. They lead internal configuration, eligibility testing, and monitoring for Behavioral Health plan members, while collaborating closely with product management and sales leads to oversee successful implementations. Additionally, they support data science efforts through monthly reporting, partner with Client Support and Payor Success teams to troubleshoot emerging issues, and facilitate EFT/ERA setups with Finance and Revenue Cycle teams. The Implementation Manager, Payer Operations collaborates with the Product Manager, Health Plans to address payer product features and resolve bug fix requests.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

• Payer Operations
  • Build and maintain effective organizational systems to track and drive velocity across our claims health initiatives.
  • Lead all internal configuration needs, eligibility testing, and monitoring for our Behavioral Health plan members.
• Team Collaboration
  • Partner with product management and sales leads to drive successful Behavioral Health implementations.
  • Support data science needs from internal and external partners, including monthly reporting.
  • Partner with Client Support and Payor Success teams to identify emerging issues and assist in troubleshooting and identifying a solution/fix
  • Guide successful EFT/ERA setup alongside the Finance and Revenue Cycle teams
  • Partner with Product Manager, Health Plans to tackle payer product features and bug fix requests.
• Performs other related duties as a