Customer Success Advisor

Job Requisition ID #

24WD76456

Position Overview

Autodesk is looking for a Customer Success Advisor who is focused on mitigating and reducing risk in customer engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment.

Our customer success mission is to create customer loyalty and growth through irresistible customer experiences.

Reporting to the Manager of Customer Success, you will work within an actions framework that ensures customers are adopting and finding value with their Autodesk investment. You will use customer feedback, cases, and usage insights to work with customers, sales, and partners in enablement and success planning. You will advocate for our customers and provide impactful insights to sales, product, and service owners across Autodesk.

You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.

This position is remote but may require onsite workdays or business travel.

Responsibilities

• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to share the value/definitions of actions with account team

• Assist at-risk customers by prioritizing actions based on identified risk

• Reviews cases within customer accounts and works with internal teams to get to resolution, escalation, etc.

• Engage all levels and personas within customer organizations, including contract management, IT administration, operations, and executive leadership

• Mine for expansion opportunities and work with the sales team to pursue the expansion opportunity

• Respond promptly to customer inquiries using email, chat, or phone while understanding where to escalate when needed

• Advise customers and partners on available learning resources and promote the self-service tools

• Work in Salesforce.com to document all activity and maintain customer data

• Generate and analyze regular and ad hoc reports for management, sales representatives, or channel partners

Minimum Qualifications

• At least 4 years of work experience on a customer success, professional inside-sales, technical sales, or renewals team

• Previous experience or knowledge the manufacturing industry

• Understanding of customer success principles, approaches and considerations

• Experience with Salesforce or another CRM Software

The Ideal Candidate

• Is an accountable professional who leads risk based engagements

• Has previous experience in software (SaaS) sales, customer success, or contract renewals

• Is collaborative and consultative

• Can quantitatively solve problems and guide solutions with a focus on best practices

• Is enthusiastic and creative with the ability to gain our partner's trust

• Is seeking a great company culture with career advancement opportunities

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Oppor