Jobs and Careers

B2B Sales & Customer Service Representative

UKRemotefull_timeVerifiedPosted 21 Oct 2025

About the role

This is a remote position.

Job Highlights Contract: Independent Contractor Schedule: 40 hours in a week, Monday to Friday, 8:00 AM – 5:00 PM CST (1-hour unpaid break)

About the Role Our client is seeking a motivated and results-driven B2B Sales and Customer Service Representative to manage inbound lead conversion, client servicing, and booking coordination. The ideal candidate is confident on the phone, skilled in consultative sales, and driven to maximize earnings through a performance-based commission structure.

This role involves handling a high volume of inbound calls from Facebook and Google Ads leads, as well as existing clients. The busy season runs from October through December, with steady activity from March through November. You’ll work directly with the business owner and have full access to company systems and tools to ensure success.

Scope

Primary focus on inbound lead conversion and sales (majority of role)
Secondary focus on client service and administrative booking tasks
Performance-based commission structure with additional earning potential per job booked
Seasonal workload with sustained activity throughout most of the year
Direct collaboration and reporting to the business owner

Responsibilities

Answer inbound calls from new leads generated through Facebook, Google Ads, and text message campaigns
Convert leads into quotes and book carpet cleaning jobs using consultative sales techniques
Handle calls from existing clients for scheduling and service inquiries
Recommend service packages based on client needs and preferences
Apply assumptive closing techniques and sales psychology to secure bookings
Provide professional customer service, including handling objections and complaints
Conduct outreach to past clients during downtime to drive repeat business
Manage administrative tasks related to job booking and scheduling
Follow up on leads and maintain long-term customer relationships to encourage retention

Requirements

Proven sales experience with a strong track record in lead conversion and deal closing

Experience in inbound and outbound sales (B2B or cleaning industry preferred)

Excellent conversational and persuasive communication skills

Knowledge of sales psychology and assumptive closing techniques

Professional phone manner with clear communication

Strong customer service skills for handling escalations effectively

Self-motivated, persistent, and resilient under pressure

Commission-driven mindset with a passion for achieving and exceeding goals

Experience using CRM systems and phone software is a plus

Benefits

Independent Contractor Perks

HMO coverage available in eligible locations

Permanent work-from-home setup

Immediate hiring

Incentives and commission opportunities

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_28750_JOB