Field Service Technician - Mechanical

ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team. 

The Field Service Technician repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Meet or exceed customer’s quality and service expectations.  Represent ATS in a professional manner.

ESSENTIAL JOB DUTIES:

• Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility.
• Resolve service requirements over the phone if possible.
• Work with suppliers to resolve technical issues at customer sites.
• Travel to both domestic and international customer locations.
• Make recommendations to customers for items that require repair/replacement.
• Follow customer’s plant and safety regulations while at their facility.
• Complete and submit detailed service and expense reports in a timely manner.
• Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls.
• Facilitate warranty/non-warranty claims with the customer.
• Responsible for keeping up with current ATS products and equipment.  
• Be available for on call support on a rotational basis.
• Responsible for meeting or exceeding customer expectations in an efficient manner.
• Assist other department staff as defined by the Back End Manager, Service.
• Take on temporary or permanent assignments as defined by the Back-end Manager, Service.
• Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.  Travel is 75%.

QUALIFICATIONS:

• A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training.
• Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment.
• Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices.
• Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions.
• Must have experience in dealing with customers to resolve problems.
• The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential.
• Proficient with Microsoft Word and Excel.
• Must have the ability to gain knowledge to readily determine parts of an assembly.
• Requires excellent interpersonal and communication skills.

 

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – Normal requirements for reading written instructions and computer screens.
• Hearing ability – Normal requirements for understanding verbal instructions.
• Working conditions – Working conditions – The employee is subject to a manufacturing environment with occasional exposure to high noise levels and exposure to physical hazards such as proximity to moving mechanical parts and electrical current.
• Capable of wearing appropriate related PPE for extended periods of time.

 

We are an equal employment employer. All applicants considered are subject to a pre-employment screening.

 

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

 

Being authorized to work in the U.S. is a precondition of employment.  Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.
 

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world.  We want you to be a part of our TEAM!!!  Learn more about us here! 

 

Work in an environment where a passion for innovation is combined with a