Supervisor, Risk Quality Assurance

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

The Risk Operations Department at BILL is dedicated to reducing fraud and credit loss across our suite of financial products. We support frontline operations across broader Risk Ops, including fraud prevention, transaction review, underwriting, and collections. We are committed to continuous improvement and are seeking a dynamic leader to drive learning, development, and quality assurance/control (QA/QC) across our operational teams.

As the Supervisor, Risk Quality Assurance, you will directly manage the QA operations and lead a team of QA Analysts responsible for evaluating performance, ensuring process adherence, and driving quality standards across Risk Operations. The QA function sits within our Learning and Development (L&D) organization, offering continuous opportunities to contribute to L&D initiatives in addition to core QA responsibilities. Your work will directly support Collections, Fraud Operations, and other Risk Ops functions, playing a critical role in maintaining operational excellence, consistency, and compliance.

Key Responsibilities:

Quality Assurance Leadership

• Manage day-to-day performance of QA team members, providing ongoing coaching, feedback, and development to drive excellence and engagement.
• Establish and monitor QA performance metrics aligned with compliance, accuracy, and customer experience goals.
• Lead QA calibration sessions and reporting cycles, identifying performance trends and implementing remediation and improvement plans.
• Continuously refine QA frameworks, scorecards, and evaluation methodologies to maintain alignment with business priorities and regulatory standards.

Program Oversight & Reporting

• Provide regular reporting and insights to leadership on quality trends, root causes, and areas of opportunity across Risk Operations.
• Partner with key stakeholders to translate QA findings into actionable initiatives that improve performance, efficiency, and risk mitigation.
• Ensure QA results are integrated into broader operational and strategic decision-making.

Knowledge Management & Continuous Improvement

• Drive the evolution of a centralized knowledge base to support accuracy, decision quality, and self-service learning across Risk Ops.
• Curate and maintain content (articles, guides, videos) that reinforce key processes, reduce error rates, and support operational readiness.
• Collaborate closely with the Learning & Development (L&D) team to ensure QA insights directly inform training, onboarding, and enablement strategies.

Cross-Functional Partnership

• Partner with Risk, Compliance, Product, and Operations teams to ensure QA programs reflect evolving policies, product changes, and regulatory expectations.
• Represent QA in cross-functional forums to advocate for quality standards, influence process design, and support organizational improvement initiatives.
• Maintain awareness of industry best practices and emerging control requirements to ensure the QA program remains forward-looking and compliant.

We’d love to chat if you have:

• 3+ years of proven experience leading or managing a Quality Assurance function within Risk Operations, Fraud or Financial Services.
• Experience managing or mentoring QA teams with a data-driven mindset.
• Knowledge of risk and frameworks (e.g., FDCPA, TCPA, KYC/K