Senior Partnership Manager

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position can be based in either our San Francisco office or our new New York City office.

About the Role

As a Senior Partnership Manager on the External Partnerships team, you will play a key role in strengthening and growing Taskrabbit’s most important retail partnerships in the delivery and home services space. You’ll act as the strategic owner of partner relationships at the corporate level, ensuring partner needs are met, owning partner performance across delivery and assembly operations, and joint initiatives drive measurable revenue and volume growth.

In this role, you’ll translate partner goals into actionable plans, collaborate closely with cross-functional teams (Operations, Product, Marketing, and Support), and help shape the playbooks, processes, and insights that support scalable partner success. This is a hands-on, relationship-driven role ideal for someone with 4–8 years of experience who is energized by problem-solving, communication, and building trusted external relationships.

What You’ll Work on

Partner Relationship Management

• Own day-to-day partner relationships across corporate stakeholders, priority stores, and internal teams.
• Support new partner launches, onboarding, and training to ensure adoption, operational readiness, and high partner satisfaction.

Operational Excellence & Issue Resolution

• Monitor partner performance, identify operational gaps, and work with internal teams to resolve issues around fulfillment, delivery quality, customer experience, and product/tool usage.
• Conduct partner audits to gather insights, strengthen relationships, and drive improvements in processes and in-store execution.

Business Growth & Strategic Initiatives

• Analyze booking, revenue, and volume trends to surface insights and opportunities for growth.
• Support cross-functional initiatives like new product rollouts, pricing changes, new operational flows, and partner-specific experiments that drive incremental volume.
• Own account-level planning aligned to partner and company growth priorities.

Communication & Reporting

• Own partner-facing communication, including business reviews, reporting, and operational updates.
• Summarize data, feedback, and learnings for leadership to shape strategy and decision-making.

Process Building & Continuous Improvement

• Contribute to internal documentation, Partner Playbooks, training material, and scalable processes for future hires and cross-functional teams.
• Provide feedback to Product and Ops to influence prioritization and improvements across our partner-facing tools and experiences.

Your Areas of Expertise

• Account & Partnership Management - Building and maintaining strong relationships with corporate stakeholders and store-level teams to drive adoption, alignment, and long-term success.
• Cross-Functional Collaboration - Working seamlessly with Operations, Product, Marketing, and Support to deliver partner value and resolve issues quickly.
• Operational Problem-Solving - Diagnosing root causes in fulfillment, delivery quality, booking flows, or partner experience and driving corrective actions.
• Data-Driven Insights - Interpreting revenue, and performance trends to inform strategy, identify growth opportunities, and prepare partner-facing narratives.
• Project & Launch Manage