GENERAL MANAGER/ GM (4770)

Automotive General Manager 

TEAM Auto Group is a thriving automotive dealership group dedicated to providing exceptional customer service and top-quality vehicles. We are seeking a dynamic and experienced Automotive General Manager (GM) to oversee both the sales and service departments of our business. 

Job Summary: 

As the Automotive General Manager, you will be responsible for managing and leading our sales and service teams to achieve their respective goals and ensure the overall success of our dealership. Your proven track record in the automotive industry, leadership skills, and commitment to customer satisfaction will be essential in this role. 

Responsibilities: 

• Provide guidance, coaching, and leadership to the sales team, ensuring they are equipped with the skills and knowledge to excel in their roles. 

• Take ownership of the dealership's variable operations, including new and used sales, Internet sales, finance managers, and service drive sales, to maximize profitability. 

• Maintain a high level of product knowledge and ensure that the sales team is well-informed about our vehicle offerings. 

• Monitor and improve customer satisfaction scores, analyzing metrics to identify areas for enhancement. 

• Recruit, motivate, and evaluate the performance of sales personnel, fostering a high-performance culture. 

• Conduct regular sales training meetings for both new and experienced sales representatives, sharing best practices and methodologies. 

• Establish and oversee delivery procedures, ensuring a smooth transition for customers to the service department. 

• Collaborate with the service team to maintain high-quality service standards and enhance the overall customer experience. 

• Strive to achieve forecasted goals and objectives for dealership and OEM sales, gross profit, and key expenses on a monthly and annual basis. 

Benefits: 

• 401(k) 

• 401(k) matching 

• Dental insurance 

• Employee discount 

• Flexible spending account 

• Health insurance 

• Paid time off 

• Vision insurance 

Qualifications: 

• Minimum of three years of experience as a General Sales Manager (GSM) or GM with responsibility for the entire variable and/or Fixed side of a successful dealership. 

• Proven history of building and training a successful sales team, achieving strong Customer Satisfaction Index (CSI) scores, and delivering above-average gross and net departmental profits. 

• Strong background in building showroom and internet traffic, SEO and SEM, direct mail, and other traditional media. 

• Some experience in used vehicle purchasing, merchandising, and marketing. 

• Expertise in supervising the efforts of desk managers and improving Finance and Insurance (F&I) income through mentorship and training.