Retail Assistant General Manager (MSY Airport)

Company Description

Established in 1960, Paradies Lagardere is an Atlanta-based family-owned business operating over 950 stores in 100+ airports throughout the United States and Canada and has been recognized by World Airport Revenue News, the airport industry's leading publication, as the "Best Airport Retailer" for 25 consecutive years. With extensive experience in operating both local and national brands, including CNBC, PGA TOUR, Brooks Brothers, Brighton Collectibles, and Harley Davidson, Pandora, Spanx, etc. Paradies Lagardere operates in more airports than any other retail concessionaire. The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic, and trend-setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.

Job Description

An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.

Essential Duties and Responsibilities

15 % Service

• Promptly resolve all customer service and associate issues in accordance with our Core Values

• Exceed First Class Service standards and behavior with every customer, business partners and peers

• Treat customers and peers in accordance with the core values of the company

 20 % Operations

• Ensure store merchandising standards are consistently executed per the company guidelines

• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards

 25 % Financial/Business

• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed

40 % Leadership/People

• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events

• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication

• Monitor and address performance issues in a timely manner while providing on-going coaching and counseling

• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

 • Other duties as assigned

Qualifications

Education: 

• Bachelor’s degree and high school diploma or equivalency required

Experience:

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment. 

• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates

• Exceptional customer service skills and an ability to communicate effectively using the English language

• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously

• Proficiency required in reading, writing, mathematics, cash handling/ reporting

• Proficiency required in Microsoft Office

• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Physical Requirement:

• Standing for long periods of time and the ability to work in environments with varying temperatures

• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Working Environment:

 • Retail stores, warehouses, or office environments

Travel Requirements:

• Occasional travel may be required based on the needs of the business

*Must be open to relocation for promotional career opportunities.

The above statements are intended to describe the gene