Director, Ops Transformation & Strategy

Hi, we're Oscar. We're hiring a Director to join our Ops Transformation & Strategy team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

We are looking for a star Director to join our Ops Transformation & Strategy team. This is a high-powered team focused on creating value in Operations: increasing efficiency, reducing costs, mitigating risk, driving increased revenue, increasing member and provider experience, and more. The team reports to the company COO and focuses on top priority areas of the business.

As a Director on the team, you will lead projects within multiple areas of the Operations organization, such as: member and provider call centers, enrollment & billing, claims & benefits, provider data, utilization management, case management, and value capture. This work will be done in high collaboration with the leaders and teams in those areas and include diagnosing important issues and root causes within our operations and existing tech, assessing processes and capabilities end to end, and proposing a path towards a more optimal state with operational guides, targeted tech investments, and tools needed in order for teams to work top of license that would affect both profitability and operational efforts.

You will report to the VP, Ops Transformation & Strategy.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $176,000 - $231,000 per year. The base pay for this role in all other locations is: $158,400 - $207,900 per year. You are also eligible for employee benefits, company equity grants and annual performance bonuses.

Responsibilities

• Your will lead projects, including other junior colleagues within the Ops Transformation & Strategy team
• Partner with department leaders and teams to evaluate strategies, assess the causes of challenges / inefficiencies they face, and identify solutions that guide value for Oscar.
• To guide these programs, you will:
  • Structure the problem and facilitate the process
  • Conduct internal and external diligence, problem structuring, and solutioning
  • Research (internal experts, external experts, primary/secondary resources)
  • Collaborate with internal leaders to co-shape our perspective in certain areas
  • Summarize / author readouts, focusing on areas that inform direct action
  • Flag risks as they arise
  • Oversee project management to ensure appropriate structuring and documentation across complex improvement efforts
  • Operate autonomously and with pace

Qualifications

• A bachelor's degree or 4+ years of commensurate experience
• 8+ years operations, strategy, or business analysis experience (or 6 years + MBA)
• Experience using data to improve programs
• Experience using Excel/Sheets (charts, pivot tables, advanced formulas) and PowerPoint/Slides
• Experience in a fast-paced operations or strategy environments, and operating with many stakeholders
• Experience mentoring more junior colleagues
• Experience executing enterprise-wide projects: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)

Bonus Points

• Consulting experience
• MBA, MPH, MD

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and