HR Manager

Reporting to the SAIS Human Resources Director (HRD), we are seeking a HR Manager who will be a member of the SAIS HR leadership team who is seen as the HR business systems and process subject matter expert and partner to divisional and departmental leaders and administrators bringing efficiencies and best practices across all departments in SAIS. The incumbent collaborates with the HRD to guide SAIS department leaders and administrative staff to establish and execute on divisional best practices within JHU HR guidelines. Leveraging advanced professional Human Resources strategies, the HR Manager will support our customers in several major areas including position management, recruitment and selection, compensation, training and performance management.

The HR Manager is also responsible for leading the daily activities of an HR Generalist and Coordinator supporting full-time, part-time, casual, limited staff, faculty and students. The team is responsible for a wide range of human resources duties and support of SAIS departments including: recruitment and employment, job posting support and approvals through the Organizational Management Tool (OMT); partnering with SAIS Finance for headcount position management (tracking and reconciliation); ownership of the Annual Merit Increase (AMI) process; onboarding and offboarding, including unemployment claim administration; JHU required training and education; leave management (including FML, Occupational Health Return to Work, OIE/ADA accommodations); benefits interpretation, personnel records management, HR policy interpretation, as well as, HR reporting, analysis and communication to HR and Divisional leadership through SAP and SuccessFactors.

Specific Duties & Responsibilities

Process Improvement/Service Delivery/Project Management

• Actively engage with internal and external stakeholders to develop and effectively design, implement, communicate, manage and enhance HR programs and initiatives.
  
• Oversee key operational processes and workflows across the employee lifecycle; to include onboarding/offboarding, employee changes/transfers, data management, and compliance.
  
• Monitor the quality of services delivered both in traditional measures such as timeliness, accuracy, efficiency and responsiveness, as well as metrics that determine service impact and organizational value. Take prompt, corrective action in any case of dissatisfaction or issues with delivery while ensuring a focus on best practices.
  
• Works with SAIS departmental and administrative leaders to develop consistent and standardized processes and protocols to improve HR services, consistent throughout SAIS.
  
• Collaborates with various groups on campus, including HR Shared Services, SAIS Finance Office, Central HR, and departmental leadership and admin management to understand policies and procedures and troubleshoot issues.
  
• Facilitates and provides resolution of complex issues as presented by team members or departmental leaders.
  
• Collaborate with the finance team and HR associates to improve, maintain, and troubleshoot cross functional processes.
  
• Automate and optimize key operational workflows across the employee lifecycle changes with a focus on compliance and data integrity.
  
• Contribute to governance process, road-mapping exercises, and cross-functional resource planning.
  
• Develop and deliver projects as part of change management initiatives with guidance from the Director of Human Resources (SAIS).
  
• Identify process improvements and determine any opportunities to transition (e.g. BPO) or automate work to enable efficiencies.
  
• Supports the development and management of the SAIS onboarding process and orientation of new staff hires, provide resources and support for new faculty/staff onboarding. In partnership with the HR Director, assists with the management of the SAIS talent acquisition processes by consulting with and supporting HR Generalists/Coordinators, hiring managers, and central recruiting experts to ensure the team is aware of and is responsive to specific needs/requirements of SAIS while still being consistent with university-wide practice. Collaborate with the central talent management & acquisitions team to streamline processes and practices around recruiting.
  
• Works with the SAIS HR team to effectively resolve a wide range of workplace issues, effectively assess the situation and recommend appropriate resolution according to policies and practices.
  
• Serve on various university human resources committees and task forces as requested and recommend new policies and modifications to current human resources policies, procedures and programs.
  
• Manages and/or supports projects focused on one or more areas of HR and may involve improvements to e