Director, Operations Readiness

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Project Office is critical to support Ensembles growth through flexible but structured Portfolio Project Management (PPM) best practices. The Director, Project Management will oversee all aspects of a portfolio of projects with a focus on client, strategic and/or technology implementations. The responsibilities include leading a team of project managers who successfully implement projects on-time, within budget and with the highest quality.

Key activities include establishing a clear charter/scope, project plans with deadlines, assigning responsibilities, monitoring and reporting accurate project health and progress. The role includes coordinating across departments to promote a collaborative approach to delivery for successful outcomes. Successful projects will ensure that deliverables are on-time and fall within the applicable scope and budget. The Director, Project Management will rely on his/her experience and judgment to plan and accomplish projects. The Director, Project Management will lead and direct the work of others, accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

The Director, Operations Readiness will be responsible for designing/enhancing, implementing, and overseeing the projects, team and governance framework that ensures consistency, efficiency, and compliance across the organization to drive operational excellence and drive consistent client performance. This role requires close collaboration with IT, Operations, Finance, and Compliance teams to align processes, systems, AI and controls with strategic objectives. The Director will serve as a key leader in driving operational excellence, risk management, and cross-functional integration. 

Key Responsibilities 

• Governance & Framework Development 

• Establish and maintain a standardized operating model governance framework across all business units. 

• Define policies, procedures, and controls to ensure compliance with regulatory and internal standards. 

• Monitor adherence to governance frameworks and recommend improvements. 

• Cross-Functional Collaboration 

• Partner with IT to align governance with system architecture, data integrity, and cybersecurity standards. 

• Work with Operations to streamline workflows, optimize efficiency, and reduce redundancies. 

• Collaborate with Finance to en