Billing and Medical Coding Specialist

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Billing Team Lead, the Billing and Medical Coding Specialist plays a key role in ensuring accurate and timely medical billing to support Spring Health’s mission of delivering exceptional mental healthcare. This full-time, remote role sits within the Revenue Operations team and is responsible for translating provider documentation into accurate codes and invoices that enable reimbursement and data quality. You’ll serve as a subject matter expert in CPT and diagnosis coding, helping uphold compliance and operational excellence.

What you’ll be doing:

• Responsible for entering the billing information and submitting invoices
• Properly code medical services, diagnosis such as CPT and diagnosis codes based on provider notes up to including analyzing chart notes and identifies documentation deficiencies
• Serves as a resource and subject matter expert with coding
• Provide billing support by reviewing, researching, investigating, re-submitting, re-processing and adjusting claims.
• Own ad hoc operational projects as needed by the Billing Manager
• Accountable for fulfilling billing performance metrics as outlined by team management
  

What we expect from you: 

• Certification from the American Academy of Professional Coders (AAPC)
• > 2 years  of experience as a medical billing and coding specialist
• Knowledge of Codes like CPT, ICD-10, and HCPCS
• Knowledge of medical terminology and basic math
• Strong written and verbal communication skills with a patient-centric tone. 
• Hyper-organized and attentive to all angles of a given problem
• Creative and analytical thinking
• Maintaining a positive, empathetic, and professional attitude toward members at all times.
• Interpersonal and customer service skills
• Responding promptly to member inquiries 

The target base salary range for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vi