Customer Service Representative - Othello, WA

This is a full time, onsite position based in our Othello, WA office. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM, hours may occasionally vary depending on business needs and workload.
The Customer Service Representative (CSR) is part of the Sales department.  Receives and processes customer orders and issues releases.  The CSR releases the shipment and creates documents for the transport and export of goods from SVZ-USA or external warehouses to customers or other SVZ locations according to the SVZ procedure and guidelines. Supports account manager(s) with assigned accounts, as required, to provide excellence customer service.

 

Your Responsibilities:

• Prepare and organize all documents required for transport and export of goods by preparing product releases to storage facilities and trucking companies and organize all other shipping documents.
• Coordinate and assist to schedule outbound shipments of product. 
• Monitor all shipments to ensure proper delivery to customers.
• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of outgoing shipments
• Build and maintain strong working relationship with transportation and warehouse partners.
• Coordinate with warehouse and transportation partners on all pertinent shipping documents to facilitate invoicing process
• Prepare documents, such as bills of lading, and shipping orders to route materials.
• Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.
• Provide the necessary communication between the customer and internal colleagues of the departments concerned.
• Set up and maintain customer data in SAP
• Initiate, track, and report on shipments between our US and global locations
• Assist Account Manager(s) to provide excellent level of customer service to assigned accounts as well as back up for other Customer Service Representative as needed.
• Any other tasks assigned by management in order to assist in meeting company objectives.

 

Pay Range - $22 - $29 per hour 
The compensation range provided reflects the expected base compensation only and does not include potential bonuses, incentive plans, or benefits.  An individual’s final compensation offer will be based on a variety of factors, including but not limited to education level, relevant experience, training, and geographic location.  

 

Your Profile:  

   

• High school diploma/ GED. Associate’s degree in business, marketing or a related field preferred
• Administrative experience 
• Experience communicating directly with customers
• Experience with transport documents and billing
• Knowledge of principles and methods for moving goods by air, rail, sea or road, including the relative cost benefits strongly preferred

 

We offer:  

 

• Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
• 401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Sick time- Is accrued at 1 hour for every 40 hours worked, in compliance with Washington State law
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real difference