Director of Product Vendor Management

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

The Director of Product Vendor Management will lead the vendor management function for ID.me’s product organization. This leader has direct responsibility for managing third-party spend required to deliver ID.me’s products with a goal of continually improving gross margin, increasing customer value, and minimizing fraud.

Responsibilities

• Manage Ongoing Partnerships
• Define KPIs for each vendor category to manage performance and cost.
• Serve as the go-to resource for current vendor performance across all dimensions (e.g., product performance, spend with vendor, SME on capabilities, etc.)
• Stay ahead of vendor product roadmap and ensure vendors are aligned with ID.me’s needs going forward
• Overall expert ability to manage tech partnerships
• Evaluate New Technology Partnerships
• Negotiation and contracting expertise to achieve best outcome for ID.me
• Provide in depth analysis on vendor comparison across all relevant factors (feature value to business, strategic alignment, time to integrate, pricing, company health, etc.)
• Ability to forecast, build pricing models, and strong FP&A skills to build and assess business cases for new vendor integrations
• Partner with product & engineering teams to test new vendors, coordinate into roadmap, and bring new partnerships to market
• Contribute to Product strategy
• Deep knowledge of competitive landscape, product categories, and vendors in identity domain
• Understanding market emerging trends and help ID.me stay ahead
• Advance product strategy & roadmap through recommendations for new partners 

Who We’re Looking For

• Strong, strategic, business, & financial acumen: Applies the right financial, customer and product metrics, and market knowledge to make sound business decisions and create competitive strategies. Ability to dive into the details to understand business implications and drive alignment and execution across business stakeholders.
• Leadership and influencer: Earns trust and maintains confidence across teams at ID.me. Establishes collaborative working relationships. Able to manage directly and through influence.
• Urgency: Bias for action. Accomplishes goals, beats deadlines, and proactively addresses issues before they become widespread.

Requirements

• Demonstrated track record of identifying, negotiating, and managing large third-party vendor partnerships (>$30M annual third-party spend preferred)
• 10+ years of experience in vendor management, with consulting, strategy, product management, or program management roles to complement this experience.
• Exceptional leadership skills and experience navigating and influencing in a matrixed organization without direct authority.
• Demonstrated success working in an agile environment on multiple projects.
• Experience in the fraud, identity, or financial services industries.

This is a remot