Dir, Connectivity Products

GCI's Dir, Connectivity Products will lead the development and management of product strategy. Accountable for product roadmap and the development and management of product domains, managing the product lifecycle, and ensuring alignment with business and customer needs, meeting or exceeding portfolio EBITDA targets.  ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Own Product Roadmap: 

Work with CTO Strategy team to document and deliver a strategy for mobile, internet, and integrated product lines, including: 

• Decisions on 24-month product strategy, roadmap, development, and lifecycle management
  Approval of product requirements and feasibility assessments.
• Business valuation.
• Portfolio-specific on-time product delivery.
• Year over Year improvement in team employee satisfaction survey results.
• Portfolio contribution to EBITDA. 
• ARPU, subscriber metrics, market penetration.
• Products successfully migrated or decommissioned in line with product strategy and roadmap.
• Customer Satisfaction.
• Department compliance objectives met.

Lead Product Development and Management: 

• Evaluate new opportunities and concepts against defined strategy. 
• Direct the overall development and management of product domains, including Wireless, Broadband, Voice, Video, Business Products. 
• Ensure that business requirements are accurately translated into product requirements, evaluating cost and feasibility trade-offs.
• Meet or beat portfolio-specific EBITDA targets.
• Evolve strategic programs, e.g. GCI+, through product definition.
• Ensure Business strategy alignment with product strategy.
• Ensure customer and market needs assessments are completed.

Manage Product Lifecycle: 

• Identify product lifecycle needs, including technical and financial product performance, timing and strategy around changes and/or legacy decommissioning as required.
• Reduce one-off products.

Provide Strategic Input: 

• Offer strategic direction to the CTO Strategy vertical and Business Units (BUs), ensuring product strategies align with corporate goals.
• Provide key product performance metrics.
• Veto decisions on product features or technologies that do not align with long-term product strategies, such as, one-off products, pricing, sales promotions.

Collaboration: 

• Collaborate with business units and CTO Strategy to ensure product strategies and roadmaps align with customer and business needs.
• Work with other CTO verticals to align product development with the enterprise architecture & strategy.

 

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Owns and manages priorities and individual tasks without direct supervision. 
  • Takes the initiative and seeks out opportunities.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct