Principal Researcher, Product Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Principal Quantitative Researcher, Research & Insights

Our team

The Research & Insights (R&I) team acts as a strategic thought partner to product leaders and go-to-market teams across Salesforce. We are passionate about understanding our customers and solving the problems they face, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales people, and strategy & operations leaders. Together, we shape the future of Salesforce for the benefit of millions of end users.

The role

The cross-product (also known as ‘Cross-Cloud’) Research & Insights team delivers insights that span Salesforce’s product portfolio, rather than being focused on a specific product. We cover broad and high-priority topics including AI, product adoption, product ethics, content experience, and more. We lead and work with some of the largest customer feedback data sources at Salesforce, including the IdeaExchange and customer satisfaction metrics (e.g. NPS). 

We are seeking a self-driven, impact-oriented quantitative researcher to join our team. You’ll lead the strategy for leveraging customer feedback data at scale to inform top priorities for product leadership. You’ll partner closely with researchers, product leaders, and data & analytics colleagues in order to triangulate data between a variety of sources. You’ll partner with other researchers to lead large-scale surveys that inform the future of our product roadmaps. And as a senior member of Research & Insights, you will help mentor other researchers and amplify the impact of our team.

We're looking for curious individuals who want to get close to our customers and can seamlessly switch between strategic thinking and operational excellence. This role reports into the VP of Research & Insights, Cross-Cloud.

 

Responsibilities

Leadership

• Partner with cross-functional stakeholders to surface and prioritize cross-product research needs, influencing decision-making

• Act as a strategic business partner to leaders across Research & Insights, Product, Engineering, and Data & Analytics, helping shape the long-term vision for Salesforce’s products 

• Collaborate with Research Operations on operational priorities, including participant sourcing and vendor management

• Establish and roll out best practices to enable and educate our cross-functional stakeholders

• Help advocate for resources to achieve team objectives

• Mentor junior researchers, helping amplify the impact of their work

Research

• Conduct research using a mixture of research methods, with a particular focus on large-scale surveys and quantitative analysis, to produce actionable insights that inform business strategy and product design and development

• Lead end-to-end research execution, collaborating with cross-functional teams (e.g., design, product management, engineering) to plan projects and ensure insights are used

• Create narratives to frame problems and highlight the business value of potential solutions

• Independently manage fast-paced projects with attention to detail, consistently delivering results against project timelines

Minimum requirements

• 8+ years of experience in user research or product research, working closely with cross-functional teams or stakeholders

• Expert understanding of quantitative research methods, best practices, and familiarity with a broad