SENIOR CLERK - 64001832

Requisition No: 876225 

Agency: Department of Health

Working Title: SENIOR CLERK - 64001832

 Pay Plan: Career Service

Position Number: 64001832 

Salary:  $34,760.00 - $36,500.00 

Posting Closing Date: 05/26/2026 

Total Compensation Estimator Tool

 

This is a Career Service Senior Clerk position working in the Lee County Department of Health.

 

Your Specific Responsibilities:

The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws.  Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual

 

Registration

• Client sign-in and registration.
• Schedules for appointments.
• Performs registration functions including but not limited to scanning, insurance verification, and financial eligibility.
• Enters historical Immunization data.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.

 

Clerical Duties

• Schedule appointments.
• Monitors and respond to clients’ email.
• Follow up with client on status of transfers, completion, and forms.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• responsible for Tuberculosis and Refugee HMS coding services and corrections

 

Billing/Cashier Functions

• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
• Obtain insurance pre-authorization.

 

Refugee Health and Tuberculosis Coordination

• Responsible for complete intake process according to established program requirements
• Monitors the Electronic Disease Notification (EDN) report for new arrivals.
• Monitor the Children and families report for new arrivals.
• Contacts clients and schedules appointments
• Records and maintains accurate client demographic information in HMS
• Scans documents following established procedures and places attachments into the appropriate attached document section of HMS.
• Monitors unscreened reports, locates and contacts new clients and ensures they are scheduled within program guidelines and follows up with clients that miss their appointments.
• Documents follow-up on progress notes.
• Coordinates waiver requests for appropriate ineligible refugees. Assures prioritization of service for victims of trafficking.
• Regularly meets and consults with internal and external stakeholders and program staff to address program needs, to identify problems, and recommend solutions.

 

Collaborate

• Primary Senior Clerk to co