Leasing Assistant: Brand New Community

Description

LEASING ASSISTANT – Be the Face of a Brand-New Living Experience! 

Location: Madison, WI
Property: Rise Madison Apartments
Position Type: Full-Time
Compensation: Competitive pay + leasing bonuses + benefits

Are you passionate about people, real estate, and helping others find their dream home? Do you thrive in a fast-paced, customer-focused environment? Then we want YOU to be part of our grand opening team at Rise Madison Apartments, a brand-new, LIHTC apartment community redefining modern living in Madison!

Why You’ll Love This Job:

As a Leasing Assistant, you'll be the first point of contact for future residents. You’ll be part of an energetic, supportive team that’s excited to welcome new neighbors and build a thriving community from the ground up. This is not just a job — it's your chance to grow in the property management world with a company that values your voice, your energy, and your ideas.

 What We’re Looking For:

• A positive, outgoing personality with a passion for customer service
   
• Strong communication and organization skills
   
• Prior leasing, sales, or hospitality experience is a plus — but we’ll train the right superstar!
   
• Weekend availability and a willingness to be flexible
   
• A desire to grow with a company that promotes from within
   

 Perks & Benefits:

• Competitive base pay
   
• Health, dental, and vision insurance
   
• Paid time off and holidays
   
• Opportunities for career advancement
   
• Fun team culture and events
   

 ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!  

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Conduct showings of vacant units to all interested prospects.
• Market all properties to promote, sell, and attract the company to potential prospects.
• Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Address resident concerns and all maintenance requests in a timely manner.
• Coordinate and process all lease paperwork for all move in and move outs.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• Leasing or property management experience is a plus.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.