Associate Course Tester

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 304

Pay Range: $49,800.00 - $74,600.00

Job Description

*Position is on-site in our Salt Lake City, UT office*

Job Profile Summary:

The associate quality assurance (QA) analyst (Course Tester) is responsible for organizing, analyzing, and simplifying information related to the university’s program development initiatives. A successful candidate can manage multiple projects and deadlines while communicating progress on assignments to the appropriate parties on time.   

Essential Functions and Responsibilities:

• Compiles, analyzes, and interprets data to support Program Development’s initiatives. 

• Acts as a liaison to cross-functional teams. 

• Creates and implements quality checklists to ensure the functionality of courses.

• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Proficiency with Microsoft Office and Adobe Acrobat.

• Ability to complete high volume work in a timely and highly accurate manner. 

• Strong organization skills. 

• Ability to think creatively. 

• Highly driven and self-motivated work approach. 

• Strong communication skills, including both verbal and written communication. 

• Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important. 

• Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure. 

• Draws on information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions. 

• Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity. 

• Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity. 

• Displays commitment to the organization and personal growth; self-motivated and able to motivate and inspire others; assert oneself appropriately to champion ideas; tell the truth directly and constructively. 

• Self-directs with a strong bias for action; leads the way to improve performance or processes; displays a keen interest in students and organization.

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas that impact on the overall achievement of results for the job area.

• Work is limited in scope and typically task-related or less complex. Work is closely supervised.

Problem Solving & Decision Making:

• Responsible for employing minor changes in systems and processes to solve problems.

• Identifies, defines, and addresses problems that are not immediately evident but typically not complex. Issues generally are within the immediate job area and solved through prior experiences or standard procedures.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain information or provide explanations